Director of Operational Excellence & Transformation

Alignment Healthcare USA, LLC; Orange (CA); On-site; USD 150,000 - 225,000; Full time

Job summary

Alignment Health seeks a Director of Process Improvement & Operational Excellence to identify and lead cross-functional initiatives across its Medicare Advantage environment. You will redesign processes, implement sustainable solutions, and partner with leaders to improve performance, scalability, and member experiences.

The role requires senior leadership experience, proven transformation delivery, and a track record of establishing KPIs and dashboards to drive evidence-based decisions.

Qualifications

• Minimum 7 years of progressive leadership in healthcare operations or related fields.
• At least 5 years leading large-scale cross-functional transformation initiatives in healthcare.
• Experience with Lean, Six Sigma, Agile or similar methodologies.

Responsibilities

• Identify operational inefficiencies and performance gaps across the organization.
• Lead redesign efforts to improve efficiency, quality, scalability and service.
• Develop plans and drive execution of approved transformation initiatives.
• Establish performance measures and dashboards to track outcomes.

Skills

Lean Six Sigma

Agile

KPIs

Performance dashboards

Education

Bachelor's degree in Healthcare Administration

Tools

Workflow automation

AI-enabled tools

Job description

Alignment Health seeks a Director of Process Improvement & Operational Excellence to identify and lead cross-functional initiatives across its Medicare Advantage environment. You will redesign processes, implement sustainable solutions, and partner with leaders to improve performance, scalability, and member experiences.

The role requires senior leadership experience, proven transformation delivery, and a track record of establishing KPIs and dashboards to drive evidence-based decisions.