Director, Process Improvement

E2E Alignment Healthcare USA, LLC; California (MO); Hybrid; USD 150,000 - 225,000; Full time

Job summary

Alignment Health in the United States is seeking a Director, Process Improvement & Operational Excellence to lead cross‑functional initiatives that boost efficiency, quality, and scalability across the organization.

You will partner with senior leaders to redesign operating models, implement Lean and Six Sigma programs, develop performance dashboards, and mentor a high‑performing team delivering measurable business outcomes in a Medicare Advantage environment.

Qualifications

• Minimum 7 years of progressive leadership experience in provider operations, network management, healthcare operations, or related functions.
• Minimum 5 years leading large-scale cross-functional transformation initiatives in a healthcare environment.
• Experience developing business cases, transformation roadmaps, and executive-level presentations.
• Experience implementing Lean, SixSigma, Agile, or other continuous improvement methodologies.
• Strong experience developing KPIs, dashboards, and performance management systems.
• Demonstrated knowledge of healthcare delivery models, provider performance management, and value-based care principles.

Responsibilities

• Identify operational inefficiencies, performance gaps, and workflow bottlenecks across the organization.
• Lead current-state and future-state process redesign efforts to improve efficiency, quality, scalability, and service performance.
• Implement process improvements that reduce complexity and enhance member and provider experiences.
• Establish standards and best practices across supported business areas.
• Lead cross-functional initiatives to support strategic objectives and operational transformation.
• Develop implementation plans and drive execution of transformation initiatives.
• Support organizational adoption of new processes and operating models.
• Establish performance measures and dashboards to track initiative progress and outcomes.

Skills

Leadership

Process improvement

Lean

SixSigma

Agile

KPIs

Dashboards

Healthcare operations

Education

Bachelor's degree in Healthcare Administration or related field

MBA/MHA preferred

Tools

Lean tools

Microsoft Power BI

Microsoft Excel

Project management tools

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Director, Process Improvement & Operational Excellence is responsible for identifying, prioritizing, and leading cross‑functional initiatives that improve operational performance, scalability, quality, and efficiency across the organization. This role partners with business leaders to evaluate current operating models, identify opportunities for improvement, redesign processes, and implement sustainable solutions that improve business outcomes. The Director leads improvement initiatives that simplify workflows, reduce operational friction, enhance service delivery, and strengthen organizational performance. Working across multiple functions within a Medicare Advantage environment, this leader serves as an internal transformation partner, helping business areas solve complex operational challenges through process redesign, performance management, and disciplined execution.

Job Responsibilities:

Operational Excellence & Process Improvement

Identify operational inefficiencies, performance gaps, and workflow bottlenecks across the organization.

Lead current-state and future-state process redesign efforts that improve efficiency, quality, scalability, and service performance.

Implement process improvements that reduce complexity, improve operational outcomes, and enhance member and provider experiences.

Establish standards, best practices, and continuous improvement methodologies across supported business areas.

Business Transformation & Strategic Initiatives

Lead cross‑functional initiatives that support strategic business objectives and operational transformation efforts.

Partner with business leaders to evaluate operating models and identify opportunities for increased effectiveness and scalability.

Develop implementation plans and drive execution of approved transformation initiatives.

Support organizational adoption of new processes and operating models.

Ensure initiatives are successfully implemented and achieve defined business outcomes.

Performance Management & Operational Insights

Establish performance measures and success metrics for operational improvement initiatives.

Analyze operational performance data and identify opportunities for improvement.

Develop reporting and dashboards that provide visibility into initiative progress and business outcomes.

Quantify operational, financial, and service impacts resulting from transformation efforts.

Leadership & Stakeholder Partnership

Build and lead a team responsible for process improvement and transformation initiatives.

Influence stakeholders across business functions and build alignment around improvement priorities.

Serve as an advisor to leadership regarding operational performance, scalability, and continuous improvement opportunities.

Supervisory Responsibilities:

Build and lead a high‑performing team responsible for program management, process improvement, business analysis, and transformation delivery.

Mentor and develop direct reports.

Foster a collaborative, accountable, and results‑oriented culture.

Job Requirements:

Experience:

Required: Minimum 7 years of progressive leadership experience in provider operations, networkmanagement, healthcareoperations, provider engagement, business transformation, operational excellence, or related functions.

Minimum 5 years leading large‑scale cross‑functional transformation initiatives in a healthcare, managed care, provider, MSO, IPA, or health plan environment.

Experience developing business cases, transformation roadmaps, performance measurement frameworks, and executive‑level presentations.

Experience implementing Lean, SixSigma, Agile, or other continuous improvement methodologies.

Strong experience developing KPIs, operational dashboards, and performance management systems.

Demonstrated working knowledge of healthcare delivery models, provider performance management, referral management, care routing frameworks, and value‑based care principles.

Preferred: Medicare Advantage experience with a strong understanding of provider operations, networkmanagement, provider engagement, Stars performance, and value‑based care.

Experience implementing technology platforms, digital tools, AI‑enabled solutions, or workflow automation capabilities.

Experience supporting delegated, risk‑bearing, IPA, ACO, MSO, or integrated delivery system models.

Education:

Required: Bachelor's degree in Healthcare Administration, Business Administration, or a related field; four years of additional directly relevant experience may be considered in lieu of a degree.

Preferred: MBA, MHA, or equivalent graduate degree with concentration in healthcare operations, strategy, or technology.

Training:

Preferred: Formal training in Lean, SixSigma, Agile, Project Management, Human‑Centered Design, or Organizational Change Management.

Certification in process improvement, project management, or business transformation methodologies.

Formal training in product management, digital transformation, change management, or healthcare operations leadership.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range:

$149,882.00 - $224,823.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission‑focused team makes high‑quality, low‑cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.