Director, Process Improvement

Alignment Healthcare USA, LLC in; Orange (CA); On-site; USD 150,000 - 225,000; Full time

Job summary

Alignment Health is seeking a Director of Process Improvement & Operational Excellence to lead cross-functional transformation in a Medicare Advantage environment. You will identify inefficiencies, redesign processes, and implement scalable solutions with a focus on member and provider experiences.

You will build a high-performing team, develop KPIs and dashboards, and partner with leaders to drive adoption of new operating models.

Qualifications

• Seven years of progressive leadership in provider operations or related healthcare roles.
• Five years leading large cross-functional transformation initiatives in healthcare.
• Experience with business cases, roadmaps, KPIs, and executive presentations.
• Experience applying Lean, Six Sigma, Agile, or similar continuous improvement methods.
• Knowledge of value-based care and provider performance frameworks.
• Experience implementing technology platforms and AI-enabled workflows.

Responsibilities

• Identify operational inefficiencies and bottlenecks across the organization.
• Lead current-state and future-state process redesign to improve efficiency, quality, and scalability.
• Develop and implement performance metrics, dashboards, and reporting for transformation initiatives.
• Partner with stakeholders to align priorities and drive adoption of new operating models.
• Build and mentor a high-performing team delivering transformation delivery.
• Ensure initiatives achieve defined business outcomes.

Skills

Leadership

Process improvement

Lean

Six Sigma

Agile

KPIs

Dashboards

Healthcare operations

Provider operations

Transformation governance

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related field

MBA or related graduate degree (preferred)

Tools

AI-enabled tools

Workflow automation tools

Technology platforms

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Director, Process Improvement & Operational Excellence is responsible for identifying, prioritizing, and leading cross‑functional initiatives that improve operational performance, scalability, quality, and efficiency across the organization. This role partners with business leaders to evaluate current operating models, identify opportunities for improvement, redesign processes, and implement sustainable solutions that improve business outcomes. The Director leads improvement initiatives that simplify workflows, reduce operational friction, enhance service delivery, and strengthen organizational performance. Working across multiple functions within a Medicare Advantage environment, this leader serves as an internal transformation partner, helping business areas solve complex operational challenges through process redesign, performance management, and disciplined execution.

Job Responsibilities:

Operational Excellence & Process Improvement

Identify operational inefficiencies, performance gaps, and workflow bottlenecks across the organization.

Lead current-state and future-state process redesign efforts that improve efficiency, quality, scalability, and service performance.

Implement process improvements that reduce complexity, improve operational outcomes, and enhance member and provider experiences.

Establish standards, best practices, and continuous improvement methodologies across supported business areas.

Business Transformation & Strategic Initiatives

Lead cross‑functional initiatives that support strategic business objectives and operational transformation efforts.

Partner with business leaders to evaluate operating models and identify opportunities for increased effectiveness and scalability.

Develop implementation plans and drive execution of approved transformation initiatives.

Support organizational adoption of new processes and operating models.

Ensure initiatives are successfully implemented and achieve defined business outcomes.

Performance Management & Operational Insights

Establish performance measures and success metrics for operational improvement initiatives.

Analyze operational performance data and identify opportunities for improvement.

Develop reporting and dashboards that provide visibility into initiative progress and business outcomes.

Quantify operational, financial, and service impacts resulting from transformation efforts.

Leadership & Stakeholder Partnership

Build and lead a team responsible for process improvement and transformation initiatives.

Influence stakeholders across business functions and build alignment around improvement priorities.

Serve as an advisor to leadership regarding operational performance, scalability, and continuous improvement opportunities.

Supervisory Responsibilities:

Build and lead a high‑performing team responsible for program management, process improvement, business analysis, and transformation delivery.

Mentor and develop direct reports.

Foster a collaborative, accountable, and results‑oriented culture.

Job Requirements:

Experience:

Required: Minimum 7 years of progressive leadership experience in provider operations, networkmanagement, healthcareoperations, provider engagement, business transformation, operational excellence, or related functions.

Minimum 5 years leading large‑scale cross‑functional transformation initiatives in a healthcare, managed care, provider, MSO, IPA, or health plan environment.

Experience developing business cases, transformation roadmaps, performance measurement frameworks, and executive‑level presentations.

Experience implementing Lean, SixSigma, Agile, or other continuous improvement methodologies.

Strong experience developing KPIs, operational dashboards, and performance management systems.

Demonstrated working knowledge of healthcare delivery models, provider performance management, referral management, care routing frameworks, and value‑based care principles.

Preferred: Medicare Advantage experience with a strong understanding of provider operations, networkmanagement, provider engagement, Stars performance, and value‑based care.

Experience implementing technology platforms, digital tools, AI‑enabled solutions, or workflow automation capabilities.

Experience supporting delegated, risk‑bearing, IPA, ACO, MSO, or integrated delivery system models.

Education:

Required: Bachelor's degree in Healthcare Administration, Business Administration, or a related field; four years of additional directly relevant experience may be considered in lieu of a degree.

Preferred: MBA, MHA, or equivalent graduate degree with concentration in healthcare operations, strategy, or technology.

Training:

Preferred: Formal training in Lean, SixSigma, Agile, Project Management, Human‑Centered Design, or Organizational Change Management.

Certification in process improvement, project management, or business transformation methodologies.

Formal training in product management, digital transformation, change management, or healthcare operations leadership.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range:

$149,882.00 - $224,823.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission‑focused team makes high‑quality, low‑cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.