Director of Operational Excellence & Innovation

Aramark; Ann Arbor (MI); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Aramark in Ann Arbor, MI, is seeking a training and program development professional to support the development, coordination, and presentation of new innovations and process improvements. You will drive field rollout initiatives, lead pilot testing, and collaborate with accounts to optimize operations.

The role requires strong communication, organizational skills, and the ability to train and mentor field staff, with a focus on high-stress environments and customer satisfaction.

Qualifications

• Experience in a manufacturing environment, automotive preferred.
• Superior communication, written, multitasking and presentation skills.
• Confident and assertive enough to provide on the spot service training.
• Must be computer literate.
• Highly organized and have great attention to detail.
• Ability to deal effectively with all company staff. Proven ability to lead by example and foster mentoring relationships.
• Experience in meeting facilitation desirable.
• Adaptability to work in a diverse environment, focus on customer satisfaction under high-stress conditions.

Responsabilités

• Drive Business Optimization.
• Drive Field Rollout of New Innovations including Market Pro.
• Lead Beta and Pilot Testing of new Innovations.
• Lead program and process improvement initiatives.
• Work with accounts to increase overall optimization of operations.
• Research and explore opportunities to increase effective use of labor.
• Create measurement tools to ensure account optimization.
• Work with Innovation Design to develop field testing protocols of new innovations.
• Evaluate effectiveness of new innovations within the field.
• Develop rollout plans to ensure effective utilization by all accounts.
• Work hands on with the Regions, Districts and accounts to ensure rollout of innovations.
• Support the development and delivery of leadership training(s).
• Marketing and training of new innovations based on field experience.
• Influencing without Authority.
• Coach field users of Sherlok to grow their business and capture organizational insights.
• Set development priority for Sherlok tech team.

Connaissances

Communication skills

Written communication

Multi-tasking

Presentation skills

Computer literacy

Organizational skills

Attention to detail

Mentoring

Meeting facilitation

Manufacturing experience

Automotive experience

Outils

Microsoft Office

Description du poste

Aramark in Ann Arbor, MI, is seeking a training and program development professional to support the development, coordination, and presentation of new innovations and process improvements. You will drive field rollout initiatives, lead pilot testing, and collaborate with accounts to optimize operations.

The role requires strong communication, organizational skills, and the ability to train and mentor field staff, with a focus on high-stress environments and customer satisfaction.