Operational Excellence Director

Aramark; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Aramark in Ann Arbor, MI, is seeking a training and program development professional to support the development, coordination, and presentation of new innovations and process improvements. You will drive field rollout initiatives, lead pilot testing, and collaborate with accounts to optimize operations.

The role requires strong communication, organizational skills, and the ability to train and mentor field staff, with a focus on high-stress environments and customer satisfaction.

Qualifications

• Experience in a manufacturing environment, automotive preferred.
• Superior communication, written, multitasking and presentation skills.
• Confident and assertive enough to provide on the spot service training.
• Must be computer literate.
• Highly organized and have great attention to detail.
• Ability to deal effectively with all company staff. Proven ability to lead by example and foster mentoring relationships.
• Experience in meeting facilitation desirable.
• Adaptability to work in a diverse environment, focus on customer satisfaction under high-stress conditions.

Responsibilities

• Drive Business Optimization.
• Drive Field Rollout of New Innovations including Market Pro.
• Lead Beta and Pilot Testing of new Innovations.
• Lead program and process improvement initiatives.
• Work with accounts to increase overall optimization of operations.
• Research and explore opportunities to increase effective use of labor.
• Create measurement tools to ensure account optimization.
• Work with Innovation Design to develop field testing protocols of new innovations.
• Evaluate effectiveness of new innovations within the field.
• Develop rollout plans to ensure effective utilization by all accounts.
• Work hands on with the Regions, Districts and accounts to ensure rollout of innovations.
• Support the development and delivery of leadership training(s).
• Marketing and training of new innovations based on field experience.
• Influencing without Authority.
• Coach field users of Sherlok to grow their business and capture organizational insights.
• Set development priority for Sherlok tech team.

Skills

Communication skills

Written communication

Multi-tasking

Presentation skills

Computer literacy

Organizational skills

Attention to detail

Mentoring

Meeting facilitation

Manufacturing experience

Automotive experience

Tools

Microsoft Office

Job description

Job Description

Responsible for assisting in the effective development, coordination and presentation of training and programs of new innovations and process improvement initiatives.

Job Responsibilities

Know and uphold ARAMARK's policies, procedures and Service Agreement with GM. Take ownership of campus wide facilities, infrastructure and grounds, and drive continuous improvement initiatives to enhance facility performance, operating effectiveness and cost efficiency.

Areas of Responsibility

• Drive Business Optimization
• Drive Field Rollout of New Innovations including Market Pro
• Lead Beta and Pilot Testing of new Innovations
• Lead program and process improvement initiatives

Common Tasks

• Work with accounts to increase overall optimization of operations
• Research and explore opportunities to increase effective use of labor
• Create measurement tools to ensure account optimization
• Work with Innovation Design to develop field testing protocols of new innovations
• Evaluate effectiveness of new innovations within the field
• Develop rollout plans to ensure effective utilization by all accounts
• Work hands on with the Regions, Districts and accounts to ensure rollout of innovations
• Support the development and delivery of leadership training(s)
• Marketing and training of new innovations based on field experience
• Influencing without Authority
• Coach field users of Sherlok to grow their business and capture organizational insights
• Set development priority for Sherlok tech team

Success Indicators

• Increased field adoption of new technology
• Successful rollout and adoption of new technology and programs by the field
• Clear and Concise reporting of insights and recommendations to Business Unit leadership
• Continuous Advancement of account optimization via adoption of COE Programs

Qualifications

• Must have experience in a manufacturing environment. Automotive manufacturing experience is preferred.
• Superior communication, written, multi-tasking and presentation skills.
• Confident and assertive enough to provide on the spot service training.
• Must be computer literate.
• Must be highly organized and have great attention to detail.
• Ability to deal effectively with all company staff. Proven ability to lead by example and foster mentoring relationships.
• Experience in meeting facilitation desirable.

Adaptability to work in a diverse environment, focus on customer satisfaction under high-stress conditions, and organize an effective response to day-to-day requirements, and one-of-a-kind extremes.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.