Director of On-Site Hospitality & Tenant Experience

Transwestern; San Francisco (CA); On-site; USD 130,000 - 150,000; Full time

Job summary

Transwestern is seeking a Director of Hospitality in San Francisco to shape an elevated, service-forward experience at a premier office asset. This on-site role requires business savvy, proactive leadership, and ownership of sourcing partners and revenue opportunities.

The position will manage the amenity center P&L, train front-of-house teams, and collaborate with property management, leasing, and security to deliver a brand-aligned tenant and guest experience daily.

Qualifications

• Bachelor's Degree preferred in Hospitality, Business Management, or related field.
• High school diploma or GED required.
• 7+ years hospitality leadership in premium environments.
• Strong background in guest experience strategy and team leadership.
• Proficient MS 365 Word, Excel, Outlook skills.

Responsibilities

• Champion and execute the asset hospitality vision.
• Curate revenue driving opportunities within the amenity center.
• Lead front-of-house teams to deliver service excellence.
• Coordinate hospitality training for security, facilities, and partners.
• Oversee budgets, reporting, and experience enhancements.
• Act as asset host and brand ambassador.

Skills

Guest experience

Team leadership

Service training

Communication skills

Attention to detail

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

MS 365 Word, Excel, Outlook

Job description

Transwestern is seeking a Director of Hospitality in San Francisco to shape an elevated, service-forward experience at a premier office asset. This on-site role requires business savvy, proactive leadership, and ownership of sourcing partners and revenue opportunities.

The position will manage the amenity center P&L, train front-of-house teams, and collaborate with property management, leasing, and security to deliver a brand-aligned tenant and guest experience daily.