Client Experience & Workplace Hospitality Lead

Gensler; San Francisco (CA); On-site; USD 100,000 - 115,000; Full time

Job summary

Gensler is seeking a hospitality leader to shape every touchpoint of client, guest, and workplace experience. This role oversees events, front-of-house, and culture initiatives across our San Francisco office, collaborating with office leadership and Marketing for external events and internal programs.

The ideal candidate blends warmth with executive presence, strong attention to detail, and the ability to anticipate needs in a fast-paced creative environment.

Qualifications

• 5+ years in hospitality or office management.
• Strong judgment, problem-solving, communication, and confidentiality.
• Self-motivated, resourceful, reliable, flexible; willing to work overtime.
• Budget management experience.
• Highly organized; can prioritize multiple tasks.
• Proficient in Microsoft Office; Teams/Zoom.
• Experience in professional services; architecture/hospitality preferred.
• Ability to thrive in a fast-paced, creative environment.
• Experience in sustainability and wellness initiatives.

Responsibilities

• Oversee client and VIP events and visits.
• Manage front-of-house experience and workplace hospitality.
• Coordinate large-scale internal and external events.
• Develop culture moments and programming.
• Lead internal communications and workplace updates.
• Support community engagement and affinity groups.
• Partner with Facilities to implement office protocols and guest experiences.

Skills

Hospitality experience

Office management

Budgeting

Event planning

Executive presence

Communication skills

MS Office (Teams/Zoom)

Tools

Microsoft Office Suite

Teams

Zoom

Job description

Gensler is seeking a hospitality leader to shape every touchpoint of client, guest, and workplace experience. This role oversees events, front-of-house, and culture initiatives across our San Francisco office, collaborating with office leadership and Marketing for external events and internal programs.

The ideal candidate blends warmth with executive presence, strong attention to detail, and the ability to anticipate needs in a fast-paced creative environment.