Director of Multi-Brand Operations & Guest Experience

Ruby Brut Inelek (Pty) Ltd; New Orleans (LA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Parental leave

Telemedicine

Mental wellness program

Job summary

Restaurant Brands International is seeking a Director of Company Operations in New Orleans to oversee District Managers and Restaurant General Managers, driving guest satisfaction and operational excellence across multiple brands.

The role focuses on increasing sales and profitability through strategic business decisions, including budgeting, scheduling, training, hiring, and data-driven performance reviews. Travel within the region is required.

Qualifications

• Bachelor's degree in business or related field.
• Demonstrated leadership with the ability to drive specific behaviors by example.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of P&L management, operations management, Guest-centric culture, and leadership principles.
• Ability to make prompt decisions, manage multiple priorities, and communicate effectively.
• Proven track record in driving sales, enhancing operations, and building a Guest-focused culture while delivering EBITDA targets.

Responsibilities

• Oversee the performance of District Managers and Restaurant General Managers.
• Drive guest satisfaction and ensure operational excellence across brands.
• Review labor costs and oversee restaurant scheduling.
• Onboard new managers, providing training and development plans.
• Set team goals weekly, monthly, quarterly and annually for sales, operations, guest satisfaction and profitability.
• Make hiring decisions and drive a guest-centered culture.
• Report on sales forecasts, profitability and budget compliance.
• Develop action plans to address gaps in key operational metrics.
• Travel within the assigned region.
• Collaborate with Above Restaurant Leaders and Restaurant Managers to optimize sales and uphold standards.

Skills

Leadership

Strategic thinking

Communication

Multitasking

Data analysis

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

Restaurant Brands International is seeking a Director of Company Operations in New Orleans to oversee District Managers and Restaurant General Managers, driving guest satisfaction and operational excellence across multiple brands.

The role focuses on increasing sales and profitability through strategic business decisions, including budgeting, scheduling, training, hiring, and data-driven performance reviews. Travel within the region is required.