Senior Hotel Operations Leader: Guest Experience & Growth

HRI Hospitality; New Orleans (LA); On-site; USD 120,000 - 180,000; Full time

Job summary

HRI Hospitality in New Orleans seeks a Director of Operations to oversee all hotel operations, drive profitability, guest satisfaction, and staff engagement under the General Manager's leadership.

The candidate will manage budgeting, forecasting, and financial reviews, ensure SOP compliance, lead department heads, and act as a visible ambassador promoting service excellence and operational integrity day-to-day.

Qualifications

• Minimum 5 years of management experience in hospitality.
• Bachelor's degree or equivalent work experience.
• Computer literacy and financial management required.
• Knowledge of hotel operations, marketing plans, budgets and long-range planning.
• Excellent communication and leadership skills.

Responsibilities

• Oversee all hotel operations and drive profitability.
• Manage budgets, forecasts, and financial reviews.
• Lead, train, and evaluate department heads.
• Ensure guest satisfaction and staff engagement.
• Plan and participate in meetings with GM and owners.

Education

Bachelor's degree or equivalent

Tools

MS Office

HRIS systems

Marriott systems/ecosystem

Job description

HRI Hospitality in New Orleans seeks a Director of Operations to oversee all hotel operations, drive profitability, guest satisfaction, and staff engagement under the General Manager's leadership.

The candidate will manage budgeting, forecasting, and financial reviews, ensure SOP compliance, lead department heads, and act as a visible ambassador promoting service excellence and operational integrity day-to-day.