Family Center Operations Lead

The Y in Central Maryland; Pasadena (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The Y in Central Maryland is seeking a Family Center Operations Associate to deliver exceptional member experiences and oversee daily operations of the family center. You will engage with members and staff, promote services, and help maintain a welcoming environment for the community.

You will support membership services, coordinate events, and contribute to a positive team culture while upholding YMCA policies and safety standards.

Qualifications

• Must be available to work evenings and weekends.
• Bilingual (Spanish) preferred.

Responsibilities

• Promotes, represents, and welcomes current and potential members, associates, and vendors to the family center in a professional and inviting manner.
• Develops a strong, value-added relationship with current and prospective members by engaging in conversations that uncover their current and future wellness needs.
• Provides solutions to ensure the member feels understood, informed, and confident in the products/services offered.
• Leads and encourages a positive working environment with an attitude that fosters our Mission, Vision, and core values
• Participate as a vital part of the center management team to provide consistent and exemplary services to the community. Including sharing responsibilities as a building supervisor, participation in special events, fundraising campaigns, and shared leadership duties as assigned.
• Plan and coordinate day-to-day operations, maintenance, and repair of facilities and equipment within the assigned departments.

Skills

Customer service

Computer skills

Job description

The Y in Central Maryland is seeking a Family Center Operations Associate to deliver exceptional member experiences and oversee daily operations of the family center. You will engage with members and staff, promote services, and help maintain a welcoming environment for the community.

You will support membership services, coordinate events, and contribute to a positive team culture while upholding YMCA policies and safety standards.