Director of Member Services & Flight Operations

FlyExclusive, LLC; Raleigh (NC); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

401k matching

Relocation assistance

Job summary

flyExclusive seeks a Director of Tactical and Member Services Manager in Raleigh, NC to oversee daily operations of the Tactical and Member Services teams, supervise leads and representatives, schedule workloads, and ensure precise client flights and TSA-compliant records.

The role requires 3–5 years in customer service, prior leadership in aviation or service industries, and strong MS Office and scheduling/databases skills.

Qualifications

• 3 to 5 years of experience in Customer Service or related field.
• Prior experience in leadership or supervisory roles within the service industry, aviation preferred.
• Experience in managing databases, scheduling software, and Microsoft Office.
• Must be legally authorized to work in the United States.

Responsibilities

• Provide the highest level of services for clients, members and partners, including broker charter day-of-flight service.
• Oversee daily operations of Tactical and Member Services teams and supervise leads and representatives.
• Schedule workloads, manage performance evaluations, and ensure accuracy in interactions and processes.
• Ensure internal flights (Jet Club, Fractional, Owner) are scheduled with operational accuracy and revenue logging.
• Guide and train the team on the passenger mobile app and sustain safety, service, and quality standards.
• Prepare detailed reports for the Vice President of Services on daily operations and satisfaction.

Skills

Leadership

Supervisory

Scheduling software

Microsoft Office

Database management

Education

High School Diploma

Bachelor's degree preferred

Job description

flyExclusive seeks a Director of Tactical and Member Services Manager in Raleigh, NC to oversee daily operations of the Tactical and Member Services teams, supervise leads and representatives, schedule workloads, and ensure precise client flights and TSA-compliant records.

The role requires 3–5 years in customer service, prior leadership in aviation or service industries, and strong MS Office and scheduling/databases skills.