Director of Flight Services & Member Experience

FlyExclusive, LLC; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

401k matching

Career growth opportunities

Competitive pay

Job summary

flyExclusive, headquartered in Raleigh, NC, seeks a Director of Tactical and Member Services to lead daily operations of the Tactical and Member Services Departments, supervise Leads and Representatives, and ensure superior customer experience across all client flights and platforms.

Responsibilities include coaching, scheduling, process improvement, and reporting to executives while maintaining safety, confidentiality, and regulatory compliance in a fast-paced aviation environment.

Qualifications

• 3 to 5 years of experience in Customer Service or related field.
• Leadership or supervisory experience in the service industry, preferably in aviation.
• Proficiency in managing databases, scheduling software, and Microsoft Office.
• Must be legally authorized to work in the United States.

Responsibilities

• Oversee and manage the daily operations of the Tactical and Member Services teams, ensuring accuracy in customer interactions and operational processes.
• Supervise and provide leadership to all Tactical and Member Services Leads and Representatives, including scheduling, workload management, and performance evaluations.
• Provide detailed reports to the VP of Services on daily operations, customer satisfaction, and team performance.
• Ensure compliance with confidentiality standards for all clients and members.

Skills

Leadership

Problem-solving under pressure

Communication

Multitasking

Scheduling systems

Coaching & mentoring

Microsoft Office

Education

High School Diploma

Bachelor’s degree preferred

Tools

Databases

Scheduling software

Microsoft Office

Job description

flyExclusive, headquartered in Raleigh, NC, seeks a Director of Tactical and Member Services to lead daily operations of the Tactical and Member Services Departments, supervise Leads and Representatives, and ensure superior customer experience across all client flights and platforms.

Responsibilities include coaching, scheduling, process improvement, and reporting to executives while maintaining safety, confidentiality, and regulatory compliance in a fast-paced aviation environment.