Member Experience & Events Manager

Jewish Federation of Greater Dallas; Richardson (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Generous paid time off

Job summary

Invited is seeking a Member Experience Manager to support the Director Member Experience in developing engaging club activities and events that enhance the overall member experience. You will help create onboarding and retention initiatives, coordinating communications and ensuring a welcoming club environment.

You will lead storytelling and content strategies to promote ClubLife events, align activities with brand standards, and contribute to both quantitative growth and qualitative member

Qualifications

• Requires high school diploma or equivalent.
• Minimum 2 years experience in hospitality, customer relations, or marketing/communications.

Responsibilities

• Support execution of membership experience strategy including onboarding, programming, communication and retention.
• Create and execute engaging programs and events reflecting the club’s base and offerings.
• Communicate with members and staff across channels with concise messaging.
• Develop storytelling and content to promote events and ClubLife experiences.
• Balance membership growth with quality of member experience.

Skills

Communication skills

Multitasking

Organizational skills

Team collaboration

Customer relations

Education

High school diploma or equivalent

Bachelor's degree in business/communications/PR/hospitality

Tools

Salesforce

Microsoft Office (Word/Outlook/Excel)

Job description

Invited is seeking a Member Experience Manager to support the Director Member Experience in developing engaging club activities and events that enhance the overall member experience. You will help create onboarding and retention initiatives, coordinating communications and ensuring a welcoming club environment.

You will lead storytelling and content strategies to promote ClubLife events, align activities with brand standards, and contribute to both quantitative growth and qualitative member