Director of Member Engagement & Growth

YMCA of the Cedar Rapids Metro Area; Bangor (ME); In loco; USD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision

Retirement plan

Free Bangor YMCA family membership

Reciprocity for Nationwide YMCA

Parental leave

Paid time off

Sick time

Holiday pay

Discount on childcare and summer camps

Discount on other Y programs

Discount on Y swag

Professional development

Descrizione del lavoro

Bangor YMCA, located in Bangor, ME, is looking for a Director of Member Engagement to drive membership growth, retention, and engagement. This leadership role focuses on creating strategies to enhance the member experience and ensure a welcoming, supportive YMCA community.

The Director will lead a team dedicated to excellent customer service, develop programs, and collaborate with marketing and program teams to promote YMCA services.

Competenze

• Minimum of 5 years of experience in membership management, customer engagement, or a related role, preferably within a nonprofit or community-focused organization.
• Demonstrated success in leading and managing teams.
• Strong interpersonal skills, with the ability to build relationships with members, staff, and the community.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Proficiency with membership management systems, data analytics, and Microsoft Office Suite.

Mansioni

• Develop and implement comprehensive membership acquisition and retention strategies.
• Monitor membership trends, analyze data, and adjust strategies to meet targets for member satisfaction, retention, and engagement.
• Collaborate with marketing and program teams to create and execute promotional campaigns aimed at increasing membership.
• Lead, train, and support a team of membership services staff to provide exceptional customer service.
• Set performance goals, conduct evaluations, and develop professional growth opportunities for team members.
• Oversee membership budgets, track financial performance, and provide regular reports to the executive leadership team.

Conoscenze

Membership management

Data analytics

MS Office

Interpersonal skills

Team leadership

Formazione

Bachelor's degree in Business, Marketing, or related field

Descrizione del lavoro

Bangor YMCA, located in Bangor, ME, is looking for a Director of Member Engagement to drive membership growth, retention, and engagement. This leadership role focuses on creating strategies to enhance the member experience and ensure a welcoming, supportive YMCA community.

The Director will lead a team dedicated to excellent customer service, develop programs, and collaborate with marketing and program teams to promote YMCA services.