Director of Luxury Retail & Elite Client Experience

Tiny Jewel Box; Washington (District of Columbia); On-site; USD 140,000 - 180,000; Full time

Job summary

Tiny Jewel Box is seeking a Sales Director in Washington, DC to lead sales strategy, mentor high-performing teams, and deliver an exceptional client experience consistent with the brand’s prestige.

The role focuses on driving revenue growth, maintaining luxury standards, and collaborating with Marketing, Merchandising, and Operations to execute business objectives. Proven luxury retail leadership and clienteling skills are essential.

Qualifications

• Senior retail leadership experience (10+ years) in a luxury environment.
• Proven ability to drive sales growth and profitability.
• Strong product and brand storytelling for high-net-worth clients.
• Excellent coaching, mentoring, and team-building skills.
• Demonstrated CRM proficiency and clienteling capability.
• Comfort with P&L concepts and executive-level collaboration.

Responsibilities

• Drive sales growth, profit and operational excellence through store initiatives and corporate objectives.
• Analyze current sales performance and key metrics to identify opportunities in-store and in-market.
• Define and design actionable strategies for short- and long-term sales vision.
• Provide positive leadership on the floor, with coaching and engagement in performance.

Skills

Leadership

Client relationship management

Sales strategy

Team development

CRM software

Luxury retail knowledge

Tools

Salesforce

POS Software

Microsoft Office

Job description

Tiny Jewel Box is seeking a Sales Director in Washington, DC to lead sales strategy, mentor high-performing teams, and deliver an exceptional client experience consistent with the brand’s prestige.

The role focuses on driving revenue growth, maintaining luxury standards, and collaborating with Marketing, Merchandising, and Operations to execute business objectives. Proven luxury retail leadership and clienteling skills are essential.