Director of Loans Operations & Platform Enablement

Apex Systems; Houston (TX); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Employee stock purchase program (ESPP)

HSA with plan options

Disability insurance

Job summary

Everforth Apex is seeking a Director, Operations Lead for Loans Enablement to drive the delivery of Operations capabilities across the Platform. You will partner with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across SDGs, while defining strategy and leading continuous improvement initiatives.

The role requires senior Operations expertise, talent recruitment, and ongoing engagement with external clients to benchmark and improve efficiency.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10-12 years total work experience with 2-3 years of management experience preferred.
• Operations experience required, with Agile experience preferred.
• Experience with BAU and larger project delivery preferred.
• Data management and Digital Tool deployment.
• Leadership and influencing skills.
• Ability to make hard and fast decisions.
• Prior hands-on syndicated loan experience and familiarity with loans servicing.

Responsibilities

• Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across SDGs.
• Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
• Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
• Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with thresholds.
• Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.
• Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.
• Identify and recruit Operations talent required within the Platform.
• Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, and Digital Tool deployment in partnership with the Operations Hub.
• Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.
• Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.
• Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.

Skills

Leadership

Agile

Data management

Communication

Problem solving

Decision making

Education

Bachelor’s degree or equivalent experience in a related field

Tools

ClearPar

LSTA

Job description

Everforth Apex is seeking a Director, Operations Lead for Loans Enablement to drive the delivery of Operations capabilities across the Platform. You will partner with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across SDGs, while defining strategy and leading continuous improvement initiatives.

The role requires senior Operations expertise, talent recruitment, and ongoing engagement with external clients to benchmark and improve efficiency.