Director, Operations Lead

BNY Mellon; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon is seeking a Director, Operations Lead - Loans Enablement to join the Loan Enablement Operations team in Houston, TX. This senior role drives the delivery of core operations capabilities, partnering with EPO and Engineering to optimize client experience, efficiency, and controls.

You will define the Platform's Operations strategy, support services across Pods/SDGs, and lead the rollout of metrics, training, and process improvements.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 10-12 years of total work experience with 2-3 years of management experience preferred.
• Operations experience required, Agile experience preferred.
• Experience with BAU and larger project/program delivery preferred.
• Data management and Digital Tool deployment.
• Leadership and influencing skills.
• Ability to make hard and fast decisions.
• Problem solving and driving out-of-the-box ideas.
• Experience with syndicated loan workflows/loans servicing is a plus.

Responsibilities

• Lead delivery of Operations capabilities for the Platform with cross-functional partners.
• Define Operations strategy for the Platform with EPO and Engineering leadership.
• Support Operations services across Pods and SDGs to improve client experience and control.
• Implement and manage Operations metrics and risk indicators with thresholds.
• Provide senior Operations expertise to support Platform mandate delivery and governance.

Skills

Operations Leadership

Agile

Data Management

Digital Tools

Client Experience

Cost Control

Communication

Mentoring

Vision & Strategy

Education

Bachelor's degree or equivalent

Tools

ClearPar

LSTA

Loans Servicing Software

Job description

We're seeking a future team member for the role of Director, Operations Lead - Loans Enablement to join our Loan Enablement Operations team. This role is located in Houston, TX.

In this role, you'll make an impact in the following ways:

• Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).
• Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
• Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
• Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
• Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.
• Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.
• Identify and recruit Operations talent required within the Platform.
• Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
• Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.
• Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.
• Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.

To be successful in this role, we're seeking the following:

• Bachelor's degree or equivalent experience in a related field.
• 10-12 years of total work experience with at least 2-3 years of management experience preferred.
• Operations experience required, with Agile experience preferred
• Experience with both BAU and larger project / program delivery preferred
• Data management and Digital Tool deployment
• Leadership and influencing skills
• Ability to make hard and fast decisions
• Problem solving
• Passion for changing status quo and driving out-of-the-box ideas
• Non-hierarchical, transparent, trusting, trustworthy
• Eagerness to 'roll up the sleeves' in execution and learning; pushes the team to do the same
• Able to communicate vision and get others on board"
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Prior loan operations experience in a financial service setting preferred