Director of Library Circulation & Patron Services

Traverse Area District Library; Traverse City (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Traverse Area District Library in Michigan seeks a Head of Circulation to lead the Circulation team, implement best practices, and manage patron services district-wide. You will supervise staff, train on Evergreen ILS and MeLCat, and coordinate with RIDES and other departments.

The role requires strategic planning, budget input, and strong customer-service leadership, with evening and weekend work as needed across multiple locations.

Qualifications

• Associates Degree with Bachelor’s Degree preferred.
• Five years of customer service experience.
• Managerial experience.
• Valid Michigan Driver’s License and/or available transportation.

Responsibilities

• Selects, trains, monitors and appraises performance of the Circulation staff according to library policy.
• Responsible for departmental customer service function and patron library account services.
• Oversees the process and function of checking materials in and out of the Main library and Branch libraries.
• Trains all District and Contract library staff on circulation policies and procedures for the Evergreen ILS and MeLCat.
• Coordinates the Main and Branch libraries’ involvement with MeLCat as it relates to circulation.
• Coordinates the Main and Branch libraries’ involvement with RIDES courier service in relation to circulation.
• Collaborates with other departments on community outreach.
• Provides statistical data regarding library usage on a monthly basis to the Library Director and Board of Trustees.
• Provides input for budget development and monitors expenditures.
• Oversees the handling of financial transactions at the circulation desk.
• Analyzes delinquent accounts and works with outside agencies on collection issues and processes.
• Adheres to all Library policies and procedures.
• Resolves patron service complaints and problems.
• Participates in short-term and long-term planning for the District.
• Actively works toward and reports progress on the Library’s strategic plan.
• Works evenings and weekends and at any library location as needed.

Education

Associate degree

Bachelor’s degree preferred

Job description

Traverse Area District Library in Michigan seeks a Head of Circulation to lead the Circulation team, implement best practices, and manage patron services district-wide. You will supervise staff, train on Evergreen ILS and MeLCat, and coordinate with RIDES and other departments.

The role requires strategic planning, budget input, and strong customer-service leadership, with evening and weekend work as needed across multiple locations.