Circulation Manager

RAILS Libraries; Winfield (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Winfield Public Library is seeking a Circulation Services Manager to oversee daily circulation and patron services. You will supervise staff, train, evaluate performance, and improve procedures. Responsibilities include patron registration, reserves, ILLs, and preparing circulation statistics.

The role involves coordinating supplies, vendors, and public areas while supporting displays and community information resources. Senior staff presence is required.

Qualifications

• Master’s degree preferred in library science or related field.
• Bachelor’s degree or equivalent library-work experience required.
• 3 years of public library work, specifically in circulation or patron services.
• At least 1 year supervising, hiring, training, and evaluating staff.

Responsibilities

• Oversee daily operations of circulation and patron services.
• Supervise, train, and evaluate circulation staff.
• Manage patron registration, circulation records, reserves, and ILLs.
• Prepare circulation statistics and reports for leadership.
• Coordinate supplies, vendors, and library displays.
• Open/close the library and act as senior staff when needed.

Skills

Staff supervision

Staff training

Patron services

Customer service

Library operations

Data reporting

Education

Master’s degree preferred

Bachelor’s degree in library science

Library Technical Assistant Certificate

3 years public library experience

Tools

Auto-Graphics VERSO

POS/registrations tools

Job description

The Circulation Services Manager is responsible for overseeing the daily operations of the library’s circulation and patron services, ensuring efficient, consistent, and welcoming service for all library users. This position supervises, trains, and evaluates circulation staff; creates, maintains, and improves circulation procedures; and manages patron registration, circulation records, reserves, interlibrary loans, and related services. Additional responsibilities include coordinating supplies and vendors, maintaining public service areas and equipment, preparing circulation statistics and reports, and supporting library displays and community information resources. The Circulation Services Manager serves at the circulation desk, assists with general library operations, and can act as the senior staff member in charge. This position promotes positive patron and staff relationships, identifies opportunities to improve service delivery, and helps ensure the library’s daily operations run smoothly and efficiently.

Responsibilities:

• Management of:
  
  • Circulation Assistants – Training and evaluation
  • Patron card registration and circulation procedures
  • public and staff printers
  • Reserves/ILLs
  • library displays
  • library and community pamphlet/brochures materials
  • community bulletin board
  • Ordering and managing tax forms
• Maintenance and order of circulation desk and materials
• Library supplies ordering
  
  • maintains vendor contacts and payments
• Duties
  
  • Monthly and yearly circulation/library reports and statistics.
  • Processing resident and non-resident registration cards including Cards for Kids.
  • Prepare new library cards, maintain and update patron registration and renewals using computer database.
  • Oversee annual patron record purge.
  • Handling of delinquent materials.
  • Know how to operate, after the necessary training, maintain and, if necessary, assist patrons with, photocopier, telephone system, computers, printers, and faxing.
  • Assist with other duties during staff absences when necessary.
  • Act as senior staff/person in charge.
  • Opening and closing the library.
• Take initiative in identifying problems and presenting recommendations rather than routinely relying on the Director to identify or resolve departmental issues.

Qualifications:

Education and Experience Requirements

• Master’s Degree from an ALA-accredited program is preferred.
• Bachelor’s degree in library science or related field, Library Technical Assistant Certificate, or relevant library-work experience required.
• 3 years of public library work, specifically within circulation or patron services.
• At least 1 year of prior experience supervising, hiring, training, and evaluating staff or volunteers.
• Deep knowledge of operations of an integrated library system (ILS). Winfield Public Library uses Auto-Graphics VERSO.

Performance Expectations:

• Consistent, positive patron-service experiences and effective resolution of routine concerns.
• Accurate and timely circulation transactions, patron records, reports, and statistics.
• Effective supervision, training, and development of circulation staff.
• Organized service areas and reliable management of supplies, equipment, reserves, and interlibrary loans.
• Dependable completion of assigned duties and effective communication with the Library Director.
• Improved efficiency and consistency in circulation procedures.
• Sound judgment when acting as the senior staff member in charge.

Working Relationships

The Circulation Manager reports to the Library Director and works collaboratively with all Library staff. The position provides day-to-day direction to assigned Circulation staff but does not independently establish Library-wide policy or exercise authority reserved for the Library Director or Library Board.

Work Environment and Physical Requirements

Work is performed in a public library environment and includes desk service, computer work, shelving and handling materials, and interaction with children, teens, and adults. The position requires the ability to move throughout the building and perform routine duties associated with library service, with or without reasonable accommodation.

Disclaimer

This job description describes the general nature and level of work performed by the position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements. Duties may be modified or assigned as Library needs change.

Winfield Public Library
0S291 Winfield Road
Winfield , IL 60190

Full-Time, 37.5 hours. Up to two evening shifts per week, one is required. Two Saturdays per month. We are closed on Sundays.