Director of Learning & Development, AI-Driven Transformation

Access Clinical Partners, LLC; United States; Remote; USD 154,000 - 212,000; Full time

Job summary

GoHealth is seeking a Director of Learning & Development to lead enterprise-wide transformation. You will build a modern learning ecosystem, oversee LMS, EMR training, instructional design, and market delivery while partnering with Operations, Clinical Leadership, Talent Management, IT and Joint Ventures.

You will leverage AI-enabled tools, learning analytics and scalable onboarding to accelerate performance, enhance patient care quality, and improve the team member experience across all markets.

Qualifications

• Bachelor's degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration or related field.
• 8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development or Workforce enablement.
• 5+ years of experience leading Managers and large, geographically dispersed teams.
• Demonstrated success developing and executing enterprise-wide learning and development strategies.
• Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives.
• Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes.
• Experience managing significant learning budgets, vendor relationships, and technology investments.
• Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare Administration, Business, or related field.

Responsibilities

• Develop and execute an enterprise-wide learning strategy aligned with the Company’s growth plans, business objectives, and patient experience goals.
• Create a vision for asynchronous learning that enables scalable, on-demand development across clinical, operational, leadership, and support functions
• Establish learning standards, governance, and measurement frameworks across all markets.
• Lead the modernization of learning through innovative instructional design, AI-enabled learning tools, adaptive learning technologies, simulations, microlearning, and digital learning platforms.
• Drive a culture of continuous learning and professional development across the organization.
• Develop learning roadmaps that support both hard-skill and soft-skill development for frontline employees and leaders.
• Serve as the executive owner of the learning technology ecosystem, including LMS platforms, content authoring tools, AI-enabled learning solutions, learner analytics, and digital adoption tools.
• Partner with Technology and Operations teams to evaluate, implement, and optimize learning technologies.
• Lead continuous improvement efforts to ensure learning platforms provide an engaging, measurable, and user-friendly experience.
• Utilize learning analytics and performance metrics to assess effectiveness and demonstrate organizational impact.
• Stay informed on emerging technologies and industry trends to continuously enhance learning capabilities.
• Evaluate and implement emerging technologies including AI-enabled learning solutions, performance support tools, skills intelligence platforms, and digital adoption technologies.
• Establish governance and effectiveness standards for AI-powered learning and development tools.
• Partner with Technology, Compliance, and Security teams to ensure responsible implementation of learning technologies.
• Drive automation and process improvement opportunities within the learning ecosystem.
• Design and oversee enterprise onboarding programs that support remote, hybrid, and field-based employees.
• Ensure new team members achieve productivity faster through structured onboarding pathways and role-based learning journeys.
• Develop standardized onboarding experiences while allowing for market-specific operational needs.
• Create scalable certification and competency-based development programs for frontline and leadership populations.
• Oversee development and delivery of learning programs for clinical teammates, center operations teams, Support Center team members, emerging leaders, people leaders, and market leadership teams.
• Partner with Clinical Leadership to ensure training supports quality, safety, compliance, and patient experience goals.
• Build robust leadership development pathways to strengthen succession planning and internal mobility.
• Establish KPIs that link learning activity to business outcomes, including, new hire productivity, employee retention, quality outcomes, patient experience, compliance completion, internal mobility, leadership effectiveness
• Regularly evaluate learning effectiveness and continuously improve programs based on data and stakeholder feedback.
• Utilize workforce and learning analytics to identify development gaps and inform strategic workforce planning.
• Regularly communicate impact, insights, and recommendations to executive leadership.
• Lead a high-performing organization responsible for Clinical Learning, Learning Solutions, Provider Learning, EMR Training, Learning Technology, Instructional Design, School Programs, and Market Training.
• Provide strategic leadership, coaching, performance management, and professional development for leaders and team members.

Skills

Learning technology

LMS administration

Learning analytics

Digital learning platforms

Education

Bachelor's degree in Learning & Development

Master's degree in Organizational Development

Tools

Workday Learning

Cornerstone

SuccessFactors

Docebo

Job description

GoHealth is seeking a Director of Learning & Development to lead enterprise-wide transformation. You will build a modern learning ecosystem, oversee LMS, EMR training, instructional design, and market delivery while partnering with Operations, Clinical Leadership, Talent Management, IT and Joint Ventures.

You will leverage AI-enabled tools, learning analytics and scalable onboarding to accelerate performance, enhance patient care quality, and improve the team member experience across all markets.