Director of Learning & Certification, SaaS Release Strategy

Practifi; United States; Remote; USD 130,000 - 145,000; Full time

Benefits offered by this job

20 days annual leave

10 sick days

3 personal days

3 volunteering days

Learnbucks learning stipend

Two company summits in Chicago

Job summary

Practifi is seeking a head of Learning to guide content and certification across product lines, sit in release planning, and shape a learning strategy that drives client adoption.

You will lead a team including learning experience designers, a technical writer, training consultants, and learning operations, partnering with Product and Marketing to ensure timely, accessible learning across all releases.

Qualifications

• 5+ years in learning, enablement, or technical training, three of them leading a team.
• Experience running a documentation and LMS estate at scale and partnering with Product or Engineering on release-driven content.
• Ability to review product behavior by opening an org and reading a permission set before writing.

Responsibilities

• Define learning strategy from onboarding through client certification.
• Lead the team: learning experience designer, technical writer, training consultants, and learning operations.
• Coordinate release planning as a peer to Product and Marketing and manage the content cycle across knowledge bases and portals.
• Oversee client learning environments alongside PractifiU from build through retirement.
• Manage the Learning budget and reporting that ties engagement to product adoption.

Skills

Learning leadership

Release planning

Content development

LMS management

Stakeholder collaboration

Tools

LMS platforms

Salesforce vocabulary

Job description

Practifi is seeking a head of Learning to guide content and certification across product lines, sit in release planning, and shape a learning strategy that drives client adoption.

You will lead a team including learning experience designers, a technical writer, training consultants, and learning operations, partnering with Product and Marketing to ensure timely, accessible learning across all releases.