Director, Learning

Practifi; United States; Remote; USD 130,000 - 145,000; Full time

Benefits offered by this job

20 days annual leave

10 sick days

3 personal days

3 volunteering days

Learnbucks learning stipend

Two company summits in Chicago

Job summary

Practifi is seeking a head of Learning to guide content and certification across product lines, sit in release planning, and shape a learning strategy that drives client adoption.

You will lead a team including learning experience designers, a technical writer, training consultants, and learning operations, partnering with Product and Marketing to ensure timely, accessible learning across all releases.

Qualifications

• 5+ years in learning, enablement, or technical training, three of them leading a team.
• Experience running a documentation and LMS estate at scale and partnering with Product or Engineering on release-driven content.
• Ability to review product behavior by opening an org and reading a permission set before writing.

Responsibilities

• Define learning strategy from onboarding through client certification.
• Lead the team: learning experience designer, technical writer, training consultants, and learning operations.
• Coordinate release planning as a peer to Product and Marketing and manage the content cycle across knowledge bases and portals.
• Oversee client learning environments alongside PractifiU from build through retirement.
• Manage the Learning budget and reporting that ties engagement to product adoption.

Skills

Learning leadership

Release planning

Content development

LMS management

Stakeholder collaboration

Tools

LMS platforms

Salesforce vocabulary

Job description

The role

Learning here serves two audiences: clients who need value from a product that changes every release, and our own team who needs to stay ahead of it.

You’d lead the Learning team, own content and certification across both product lines, and sit in release planning alongside the Product and Marketing leads. The foundations are already good: a steady release cadence, our portals, a knowledge base, and a monthly scorecard the business actually reads. What’s next is proving what all of that does for client adoption.

It’s a role with reach. Learning touches every client and every internal team, you’d have a seat where releases take shape, and you’d report to our COO. Where it goes from here is largely yours to shape.

What you’d own

• Learning strategy, from internal onboarding through to client certification
• The team itself: a learning experience designer, a technical writer, training consultants, and learning operations
• Release planning as a peer to Product and Marketing, and the content cycle that follows each release across the knowledge base, portals, and vignette library
• The client-specific learning environments alongside PractifiU, from build through retirement
• The Learning budget, and the reporting that ties learning engagement to product adoption

Who we’re hoping to meet

5+ years in learning, enablement, or technical training, three of them leading a team. You’ve run a documentation and LMS estate at some scale and partnered with Product or Engineering on release-driven content. And you check product behavior for yourself: opening an org and reading a permission set before you write anything up.

Past that, we’re open. B2B SaaS helps, especially somewhere the product moved fast enough that keeping content current was its own discipline. Salesforce vocabulary earns its keep quickly here too. Financial services or wealthtech is a bonus, though an appetite for picking up specialist language fast does the same job. And if AI tools have changed how you build content, tell us what changed.

Pay and benefits

• $130,000 to $145,000 base. We publish our ranges because we’d rather have that conversation up front than dance around it later.
• 20 days annual leave, 10 sick days, 3 personal days, and 3 volunteering days, all from day one
• A learning stipend we call Learnbucks, because we couldn’t help ourselves
• Two company summits a year in Chicago

How we work

Growth, Collaboration, Transparency, Curiosity, and Integrity aren’t posters on a wall here, they’re how this specific role gets judged. We measure training against whether it actually moved someone forward, not whether it filled a calendar. This job doesn’t work without a real partnership across Product, Engineering, Client Success, and Client Support. And we’d rather hear from you that something isn’t working before it shows up in the numbers than get a polished report after the fact.

Practifi is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We value transparency in our hiring process. Please note that portions of our recruitment process may involve the use of AI-assisted tools to help review applications and match candidates to job requirements. All final hiring decisions are made by our human recruitment team, ensuring fair and thoughtful consideration for every applicant.