Director of IT Service Management & Infrastructure

BrightClaim; États-Unis; À distance; USD 60 000 - 103 000; Plein temps

Résumé du poste

Genpact is seeking a Director of Infrastructure Services to lead ITSM strategy and governance. You will define policies and collaborate with business stakeholders to ensure services align with strategic goals.

The role encompasses overseeing the service desk, incident management, and ongoing performance improvements across global IT operations. The position demands strong ITIL expertise, cloud and data-center experience, and proven leadership of cross-functional teams.

Qualifications

• In-depth ITSM strategy formulation and governance experience.
• Proven ability to lead cross-functional IT service teams.
• Strong understanding of ITIL and service management standards.

Responsabilités

• Develop and implement ITSM strategy and roadmap.
• -Define ITSM policies, procedures, and standards.
• -Collaborate with stakeholders to align IT services with business needs.
• -Oversee IT service desk operations and incident management.
• -Monitor and improve IT service delivery performance.
• -Lead IT service improvement initiatives.
• -Ensure ITIL compliance and best practices.
• -Provide guidance to ITSM team members.
• -Analyze IT service metrics to drive excellence.
• -Manage vendor relationships and contracts for ITSM tools.

Connaissances

Agile Methodology

Applications Support

Change Management

Cloud Applications

Database Administration

Server Infrastructure

Security Operations

Vendor Management

OS management

Formation

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Outils

AWS

Azure

ITIL

Description du poste

Genpact is seeking a Director of Infrastructure Services to lead ITSM strategy and governance. You will define policies and collaborate with business stakeholders to ensure services align with strategic goals.

The role encompasses overseeing the service desk, incident management, and ongoing performance improvements across global IT operations. The position demands strong ITIL expertise, cloud and data-center experience, and proven leadership of cross-functional teams.