Director of IT

Southland Casino Hotel; West Memphis (AR); On-site; USD 126,000 - 170,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) match

Annual performance bonus

Paid vacation days and holidays

Parental bonding leave

Tuition reimbursement

Job summary

Delaware North Gaming at Southland Casino in West Memphis, Arkansas is seeking a full-time Director of IT to provide leadership and strategic direction for all technology operations across casino and hotel functions. You will oversee IT infrastructure, security, compliance, vendor relationships, and the property IT team, while driving initiatives to improve reliability and 24×7 availability.

This role requires a Bachelor's in IT or related field and at least 8 years of progressive IT leadership

Qualifications

• Bachelor’s degree in IT or related field; equivalent professional experience may substitute.

Responsibilities

• Lead and manage the Southland IT team, including employee development, performance management, succession planning, and daily operational support.
• Oversee the support, maintenance, and availability of technology infrastructure, systems, networks, telecommunications, and end-user services.
• Develop and execute property technology strategies, roadmaps, and initiatives that support business objectives.
• Manage IT operating and capital budgets, including planning, forecasting, and technology investment recommendations.
• Ensure compliance with corporate technology standards, cybersecurity requirements, regulatory obligations, and audit controls.
• Oversee disaster recovery, business continuity, backup, and incident response processes.
• Lead technology-related projects, system upgrades, and infrastructure improvements from planning through implementation.
• Establish and maintain effective relationships with property leadership, corporate IT teams, and technology vendors.
• Monitor technology service performance and implement continuous improvement initiatives to enhance operational reliability and efficiency.
• Ensure technology services remain available and responsive for a 24×7 casino and hospitality operation, including on-call and after-hours support when required.

Skills

Leadership

Budget management

Vendor relationships

Cybersecurity knowledge

Problem-solving

Communication

Cloud technologies

Network infrastructure

Education

Bachelor's degree in Information Technology

Job description

The opportunity

Delaware North Gaming is hiring a full-time Director of IT to join our team at Southland Casino in West Memphis, Arkansas. The Director of Information Technology provides leadership and strategic direction for all technology operations at Southland Casino Hotel. This role oversees IT infrastructure, support services, technology projects, vendor relationships, and the property IT team while ensuring reliable, secure, and compliant technology services that support casino, hotel, and business operations in a 24×7 environment.

If you are looking for a role that offers the opportunity to lead impactful initiatives, shape strategies, and drive innovation in a collaborative environment, we encourage you to apply and take the next step in your career with Delaware North.

Pay

Minimum – Anticipated Maximum Base Salary: $125,900 – $170,000 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead and manage the Southland IT team, including employee development, performance management, succession planning, and daily operational support.
• Oversee the support, maintenance, and availability of technology infrastructure, systems, networks, telecommunications, and end-user services.
• Develop and execute property technology strategies, roadmaps, and initiatives that support business objectives.
• Manage IT operating and capital budgets, including planning, forecasting, and technology investment recommendations.
• Ensure compliance with corporate technology standards, cybersecurity requirements, regulatory obligations, and audit controls.
• Oversee disaster recovery, business continuity, backup, and incident response processes.
• Lead technology-related projects, system upgrades, and infrastructure improvements from planning through implementation.
• Establish and maintain effective relationships with property leadership, corporate IT teams, and technology vendors.
• Monitor technology service performance and implement continuous improvement initiatives to enhance operational reliability and efficiency.
• Ensure technology services remain available and responsive for a 24×7 casino and hospitality operation, including on-call and after-hours support when required.

More about you

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline;equivalent professional experiencemay substitute
• Minimum of 8 yearsof progressive information technology experience, including leadership responsibilities
• Experience leading IT teams and supporting complex, business-critical technology environments
• Working knowledge of network infrastructure, cybersecurity, systems administration, cloud technologies, and end-user computing
• Experience managing technology budgets, vendor relationships, and capital projects
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to work evenings, weekends, holidays, and participate in on-call support as business needs require

Source: Hospitality Online