Director of IT, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 126,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual performance bonus

Paid vacation and holidays

Parental bonding leave

Tuition reimbursement

Friends-and-family discounts

Job summary

Delaware North Gaming is hiring a full-time Director of IT to lead the Southland Casino Hotel's technology strategy in West Memphis, Arkansas. You will guide IT infrastructure, security, and projects to support casino, hotel, and business operations in a 24x7 environment.

You will build roadmaps, manage budgets, and collaborate with property leadership and vendors to deliver reliable, compliant technology. A Bachelor's degree and 8+ years of IT leadership are expected, with strong communication

Qualifications

• Bachelor's degree in IT, CS, or related discipline; equivalent professional experience may substitute.
• Minimum of 8 years of progressive information technology experience, including leadership responsibilities.
• Experience managing technology budgets, vendor relationships, and capital projects.

Responsibilities

• Lead and manage the Southland IT team and daily operational support.
• Oversee IT infrastructure, systems, networks, telecommunications, and end-user services.
• Develop and execute property technology roadmaps that support business goals.
• Manage IT operating and capital budgets, including forecasting and investments.
• Ensure compliance with technology standards, cybersecurity, regulatory obligations, and audit controls.
• Oversee disaster recovery, business continuity, backup, and incident response processes.
• Lead technology projects from planning through implementation.
• Establish relationships with property leadership, corporate IT, and vendors.
• Monitor service performance and drive continuous improvement for reliability.
• Ensure 24x7 availability and on-call support as required.

Skills

Leadership

Budget management

Vendor management

Cybersecurity

Cloud technologies

Systems administration

End-user computing

Education

Bachelor's degree in IT/CS or related field

Tools

Cloud technologies

Cybersecurity

Systems administration

End-user computing

Job description

The opportunity

Delaware North Gaming is hiring a full-time Director of IT to join our team at Southland Casino in West Memphis, Arkansas. The Director of Information Technology provides leadership and strategic direction for all technology operations at Southland Casino Hotel. This role oversees IT infrastructure, support services, technology projects, vendor relationships, and the property IT team while ensuring reliable, secure, and compliant technology services that support casino, hotel, and business operations in a 24x7 environment.

If you are looking for a role that offers the opportunity to lead impactful initiatives, shape strategies, and drive innovation in a collaborative environment.

Pay

Minimum - Anticipated Maximum Base Salary: $125,900 - $170,000 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead and manage the Southland IT team, including employee development, performance management, succession planning, and daily operational support.
• Oversee the support, maintenance, and availability of technology infrastructure, systems, networks, telecommunications, and end-user services.
• Develop and execute property technology strategies, roadmaps, and initiatives that support business objectives.
• Manage IT operating and capital budgets, including planning, forecasting, and technology investment recommendations.
• Ensure compliance with corporate technology standards, cybersecurity requirements, regulatory obligations, and audit controls.
• Oversee disaster recovery, business continuity, backup, and incident response processes.
• Lead technology-related projects, system upgrades, and infrastructure improvements from planning through implementation.
• Establish and maintain effective relationships with property leadership, corporate IT teams, and technology vendors.
• Monitor technology service performance and implement continuous improvement initiatives to enhance operational reliability and efficiency.
• Ensure technology services remain available and responsive for a 24x7 casino and hospitality operation, including on-call and after-hours support when required.

More about you

• Bachelor's degree in Information Technology, Computer Science, or a related discipline; equivalent professional experience may substitute
• Minimum of 8 years of progressive information technology experience, including leadership responsibilities
• Experience leading IT teams and supporting complex, business-critical technology environments
• Working knowledge of network infrastructure, cybersecurity, systems administration, cloud technologies, and end-user computing
• Experience managing technology budgets, vendor relationships, and capital projects
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to work evenings, weekends, holidays, and participate in on-call support as business needs require

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.