Director of Impact Analytics & Outcomes

Boys & Girls Clubs of Boston; Boston (MA); Hybrid; USD 89,000 - 93,000; Full time

Job summary

Boys & Girls Clubs of Boston seeks a Director of Evaluation and Outcomes to lead the development, implementation, and ongoing assessment of the organization’s evaluation strategy. You will oversee data systems, program outcomes, and reporting to inform strategy, program improvement, and fundraising storytelling.

You will partner with leadership and staff across departments to build metrics, dashboards, and insights that strengthen program quality and impact.

Qualifications

• Bachelor’s degree or equivalent combination of relevant education and experience.
• Professional experience in evaluation, outcomes measurement, research, data analysis, or a related field.
• Proficiency with Microsoft Office and web-based systems.
• Ability to build collaborative working relationships and effectively support staff across departments and Club sites.
• Ability to work independently and collaboratively across teams and organizational levels.
• Excellent organizational and written communication skills.
• Excellent verbal communication, facilitation, and presentation skills, including the ability to translate complex data for varied audiences.
• Strong initiative, resourcefulness, and demonstrated skill in metrics, data interpretation, and performance management.
• Demonstrated ability to work effectively with colleagues, partners, and communities from a variety of backgrounds.

Responsibilities

• Regularly present evaluation, outcomes, and organizational impact information to BGCB’s Program Committee and other internal stakeholders.
• Establish and support an Evaluation and Outcomes Advisory Board to strengthen organizational learning and evaluation strategy.
• Collaborate with internal and external stakeholders to develop and use meaningful metrics that support program quality, organizational effectiveness, and sustainability.
• Partner with the Leadership Team to develop organizational goals and key performance indicators and strengthen BGCB’s use of outcomes and impact data beyond transactional measures.
• Lead and foster an organizational culture in which data is collected consistently and used effectively to strengthen programs, strategy, and decision-making.
• Assess Club data needs and, in partnership with the Impact Coordinator, develop appropriate data and reporting solutions.
• Partner with the VP of Operations, Impact & Strategy to maintain and continuously improve organizational dashboards used to assess effectiveness and operational performance.
• Partner with the Impact Coordinator to maintain BGCB’s organization-wide member tracking system, support accurate and complete data entry, establish maintenance procedures, and monitor data collection practices.
• Work with the Impact Coordinator to oversee Club data infrastructure and its ongoing enhancement, translating organizational and departmental needs into functional, technical, and operational recommendations.
• Oversee and support membership data practices across Club sites, including regular coordination with Membership Directors in partnership with the Impact Coordinator.
• Maintain a comprehensive understanding of organizational data collection efforts, identify duplication or gaps, and advise Clubs and departments on using data holistically to inform decision-making.
• Oversee the collection of qualitative and quantitative data and provide accurate data for required organizational reporting, including BGCA, Unite, annual dashboards, and other reporting needs.
• Clean, analyze, and interpret qualitative and quantitative data.
• Develop data analysis plans aligned with organizational and program needs.
• Translate data findings into presentations, reports, insights, and actionable recommendations.
• Produce and maintain monthly operational dashboards.
• Perform and oversee database-management activities related to evaluation, outcomes, and organizational reporting.

Job description

Boys & Girls Clubs of Boston seeks a Director of Evaluation and Outcomes to lead the development, implementation, and ongoing assessment of the organization’s evaluation strategy. You will oversee data systems, program outcomes, and reporting to inform strategy, program improvement, and fundraising storytelling.

You will partner with leadership and staff across departments to build metrics, dashboards, and insights that strengthen program quality and impact.