Director of Evaluation and Outcomes

Boys & Girls Clubs of Boston; Boston (MA); Hybrid; USD 89,000 - 93,000; Full time

Job summary

Boys & Girls Clubs of Boston seeks a Director of Evaluation and Outcomes to lead the development, implementation, and ongoing assessment of the organization’s evaluation strategy. You will oversee data systems, program outcomes, and reporting to inform strategy, program improvement, and fundraising storytelling.

You will partner with leadership and staff across departments to build metrics, dashboards, and insights that strengthen program quality and impact.

Qualifications

• Bachelor’s degree or equivalent combination of relevant education and experience.
• Professional experience in evaluation, outcomes measurement, research, data analysis, or a related field.
• Proficiency with Microsoft Office and web-based systems.
• Ability to build collaborative working relationships and effectively support staff across departments and Club sites.
• Ability to work independently and collaboratively across teams and organizational levels.
• Excellent organizational and written communication skills.
• Excellent verbal communication, facilitation, and presentation skills, including the ability to translate complex data for varied audiences.
• Strong initiative, resourcefulness, and demonstrated skill in metrics, data interpretation, and performance management.
• Demonstrated ability to work effectively with colleagues, partners, and communities from a variety of backgrounds.

Responsibilities

• Regularly present evaluation, outcomes, and organizational impact information to BGCB’s Program Committee and other internal stakeholders.
• Establish and support an Evaluation and Outcomes Advisory Board to strengthen organizational learning and evaluation strategy.
• Collaborate with internal and external stakeholders to develop and use meaningful metrics that support program quality, organizational effectiveness, and sustainability.
• Partner with the Leadership Team to develop organizational goals and key performance indicators and strengthen BGCB’s use of outcomes and impact data beyond transactional measures.
• Lead and foster an organizational culture in which data is collected consistently and used effectively to strengthen programs, strategy, and decision-making.
• Assess Club data needs and, in partnership with the Impact Coordinator, develop appropriate data and reporting solutions.
• Partner with the VP of Operations, Impact & Strategy to maintain and continuously improve organizational dashboards used to assess effectiveness and operational performance.
• Partner with the Impact Coordinator to maintain BGCB’s organization-wide member tracking system, support accurate and complete data entry, establish maintenance procedures, and monitor data collection practices.
• Work with the Impact Coordinator to oversee Club data infrastructure and its ongoing enhancement, translating organizational and departmental needs into functional, technical, and operational recommendations.
• Oversee and support membership data practices across Club sites, including regular coordination with Membership Directors in partnership with the Impact Coordinator.
• Maintain a comprehensive understanding of organizational data collection efforts, identify duplication or gaps, and advise Clubs and departments on using data holistically to inform decision-making.
• Oversee the collection of qualitative and quantitative data and provide accurate data for required organizational reporting, including BGCA, Unite, annual dashboards, and other reporting needs.
• Clean, analyze, and interpret qualitative and quantitative data.
• Develop data analysis plans aligned with organizational and program needs.
• Translate data findings into presentations, reports, insights, and actionable recommendations.
• Produce and maintain monthly operational dashboards.
• Perform and oversee database-management activities related to evaluation, outcomes, and organizational reporting.

Job description

Since 1893, Boys & Girls Clubs of Boston have played an essential role in opening doors and creating opportunities for young people across this city. For every youth in Boston and Chelsea, Boys & Girls Clubs of Boston are a life-changing force for opportunity and empowerment that enables future talent to reach their full individual potential as productive citizens and leaders, inspired to make a difference in the Greater Boston community.By reaching 22 of 23 communities throughout Boston and Chelsea, no other youth serving organization engages more young people and families.Learn more at www.bgcb.org and join us in transforming our members, our communities, our city!

POSITION OVERVIEW

The Director of Evaluation and Outcomes leads the development, implementation, and ongoing assessment of BGCB’s evaluation and outcomes strategy. The position oversees organizational data systems and infrastructure, program and youth outcomes measurement, data analysis and reporting, research, and the use of data to inform organizational strategy, program improvement, resource development, and storytelling.

The Director fosters a culture of data-informed decision-making across BGCB and works closely with leadership, Club staff, Development, Marketing & Communications, and external partners to strengthen the organization’s understanding and communication of its impact.

ESSENTIAL DUTIES and RESPONSIBILITIES

Evaluation Strategy, Organizational Impact, and Governance

• Regularly present evaluation, outcomes, and organizational impact information to BGCB’s Program Committee and other internal stakeholders.
• Establish and support an Evaluation and Outcomes Advisory Board to strengthen organizational learning and evaluation strategy.
• Collaborate with internal and external stakeholders to develop and use meaningful metrics that support program quality, organizational effectiveness, and sustainability.
• Partner with the Leadership Team to develop organizational goals and key performance indicators and strengthen BGCB’s use of outcomes and impact data beyond transactional measures.
• Lead and foster an organizational culture in which data is collected consistently and used effectively to strengthen programs, strategy, and decision-making.

Data Management, Analytics, and Infrastructure

• Assess Club data needs and, in partnership with the Impact Coordinator, develop appropriate data and reporting solutions.
• Partner with the VP of Operations, Impact & Strategy to maintain and continuously improve organizational dashboards used to assess effectiveness and operational performance.
• Partner with the Impact Coordinator to maintain BGCB’s organization-wide member tracking system, support accurate and complete data entry, establish maintenance procedures, and monitor data collection practices.
• Work with the Impact Coordinator to oversee Club data infrastructure and its ongoing enhancement, translating organizational and departmental needs into functional, technical, and operational recommendations.
• Oversee and support membership data practices across Club sites, including regular coordination with Membership Directors in partnership with the Impact Coordinator.
• Maintain a comprehensive understanding of organizational data collection efforts, identify duplication or gaps, and advise Clubs and departments on using data holistically to inform decision-making.
• Oversee the collection of qualitative and quantitative data and provide accurate data for required organizational reporting, including BGCA, Unite, annual dashboards, and other reporting needs.
• Clean, analyze, and interpret qualitative and quantitative data.
  • Develop data analysis plans aligned with organizational and program needs.
  • Translate data findings into presentations, reports, insights, and actionable recommendations.
  • Produce and maintain monthly operational dashboards.
• Perform and oversee database-management activities related to evaluation, outcomes, and organizational reporting.

Research, Learning, and Strategic Insights

• Monitor national research, emerging trends, and best practices and translate relevant findings for BGCB leadership to support planning and decision-making.
• Use organizational data and community-level research to deepen BGCB’s understanding of the experiences and challenges facing Boston’s youth, including emerging trends and disparities and the social, economic, health, and educational conditions that shape youth outcomes. Translate these insights into actionable priorities that inform organizational strategy and decision-making.
• Lead the identification and collection of secondary data that supports BGCB outcomes and research best practices in nonprofit outcomes management and priority areas aligned with BGCB’s strategic vision, including health, academics, and teen engagement.

Impact Storytelling, Development, and Grant Support

• Partner with Marketing & Communications and Development to identify and interpret internal and external data and research that strengthen BGCB’s impact storytelling.
• Collaborate with the Development team to align organizational metrics and evaluation activities with resource-development priorities.
• Lead data collection, analysis, and outcomes evaluation in support of grant reporting and prospective funder requirements.

Staff Supervision, Training, and Organizational Capacity Building

• Supervise, coach, and support the professional development and performance of the Impact Coordinator.
• Engage and educate Club staff on evaluation and outcomes practices and support consistent implementation of BGCB data-collection and evaluation requirements.
• Support the recruitment, onboarding, training, and supervision of evaluation and outcomes interns.
• Develop and provide ongoing training for BGCB staff on evaluation, outcomes, data quality, and related practices.

Communication, Collaboration, and Professional Engagement

• Represent Evaluation and Outcomes at relevant BGCB meetings, events, professional convenings, and external activities as appropriate.
• Perform other duties related to evaluation, outcomes, data, and organizational impact as directed by the supervisor.

GENERAL BGCB EXPECTATIONS

• Healthy Behavior Modeling – Teaching youth/teens the importance of living an active, healthy lifestyle is a BGCB priority. As a result, all staff is expected to model healthy behavior while collaborating with our members.
• Inclusive Environment – BGCB values creating child-friendly environments, where youth/teens of all abilities can be successful and participate. BGCB expects employees to embrace its focus on inclusion of all members, regardless of disability or developmental challenge.
• Continuous Learning – Building the capacity of staff is central to BGCB. The organization encourages and requires that all staff participates in annual professional development opportunities that continue to cultivate their skills in the youth development field.
• Safe Spaces – Every staff member shares the responsibility for ensuring BGCB is, and remains, an environment free of sexual, physical, or emotional abuse.

QUALIFICATIONS

Required

• Bachelor’s degree or equivalent combination of relevant education and experience.
• Professional experience in evaluation, outcomes measurement, research, data analysis, or a related field.
• Proficiency with Microsoft Office and web-based systems.
• Ability to build collaborative working relationships and effectively support staff across departments and Club sites.
• Ability to work independently and collaboratively across teams and organizational levels.
• Excellent organizational and written communication skills.
• Excellent verbal communication, facilitation, and presentation skills, including the ability to translate complex data for varied audiences.
• Strong initiative, resourcefulness, and demonstrated skill in metrics, data interpretation, and performance management.
• Demonstrated ability to work effectively with colleagues, partners, and communities from a variety of backgrounds.

Preferred or Ideal

• Master’s degree in evaluation, research, data analytics, public policy, social sciences, nonprofit management, or a related field.
• Experience supporting evaluation and outcomes within a youth-serving, nonprofit, education, or community-based organization.
• Experience translating data and research into organizational strategy, program improvement, reporting, and external storytelling.

TRAVEL

Travel between BGCB sites and to activities, meetings, trainings, and events as needed.

START DATE

October 2026 (desired start date yet position open until filled)

SALARY & BENEFITS

Salary - $89,450/year - $92,699.10/year - commensurate with experience; along with competitive benefits and a great work environment

Boys and Girls Clubs of Boston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion or creed, gender, gender identity, gender expression, sexual orientation, sexual and reproductive health choices, marital status, age, pregnancy, veteran status, disability or any other legally protected status recognized by federal, state or local law with respect to employment opportunities. Please visit our website at https://www.bgcb.org.

Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.