Director of Housekeeping & Guest Experience

Concord Hospitality Enterprises; Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Discounted hotel rates

Training & development

Job summary

Concord Hospitality Enterprises seeks a Director of Housekeeping to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This hands-on leader sets professionalism and operational excellence standards.

You will collaborate with Front Desk and Maintenance to maintain high standards, oversee scheduling and performance, and drive team development across Concord-managed properties.

Qualifications

• Proven leadership in housekeeping, hotel, or multi-unit environments.
• Strong eye for cleanliness and quality control.
• Excellent guest interaction and service orientation.
• Clear and effective verbal and written communication.
• Demonstrates integrity and professional demeanor.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to high cleanliness standards.
• Collaborate with Front Desk and Maintenance for smooth operations and guest experience.
• Oversee scheduling, staffing, and performance management for the department.
• Implement cleaning procedures, safety standards, and quality control measures.
• Coach and develop team members while maintaining accountability.
• Monitor inventory and manage departmental supplies for efficiency.
• Ensure compliance with policies, brand standards, and regulatory requirements.

Skills

Leadership

Attention to detail

Guest service mindset

Communication skills

Professionalism

Job description

Concord Hospitality Enterprises seeks a Director of Housekeeping to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This hands-on leader sets professionalism and operational excellence standards.

You will collaborate with Front Desk and Maintenance to maintain high standards, oversee scheduling and performance, and drive team development across Concord-managed properties.