Director of Housekeeping

Westin Atlanta Gwinnett; Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Director of Housekeeping to lead the housekeeping, laundry, and houseperson teams at Westin Atlanta Gwinnett. This role emphasizes exceptional cleanliness and seamless guest experience, working closely with Front Desk and Maintenance departments.

The ideal candidate will inspire and train staff, ensuring high productivity and compliance with safety standards while fostering a positive workplace culture.

Qualifications

• Leadership experience in hotels or multi-unit housing as a Housekeeping Supervisor.
• Strong attention to detail and commitment to quality.
• Excellent communication skills to interact with guests and team members.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams.
• Collaborate with Front Desk and Maintenance for smooth operations.
• Oversee scheduling, staffing, and performance management.
• Implement cleaning procedures and safety standards.
• Monitor inventory and maintain operational efficiency.

Skills

Leadership experience

Attention to detail

Communication skills

Proven team leadership

Professionalism

Job description

• On-site
• Full-Time
• Requisition #: DIREC063887

Description

Concord Hospitality is seeking a Director of Housekeepingto lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance departments and requires a hands‑on leader who sets the standard for professionalism, attention to detail, and operational excellence.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities:

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences
• Oversee scheduling, staffing, and performance management for the department
• Implement and maintain cleaning procedures, safety standards, and quality control measures
• Coach and hold team members accountable while supporting their professional development
• Monitor inventory, manage departmental supplies, and maintain operational efficiency
• Ensure compliance with property policies, brand standards, and regulatory requirements

Qualifications:

• Leadership experience in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor
• Strong attention to detail and commitment to quality
• Excellent communication skills and ability to interact professionally with guests, managers, and team members
• Proven ability to lead a team, drive results, and foster engagement
• Professionalism, integrity, and pride in your work

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be aGreat Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.