Director of Housekeeping

Concord Hospitality Enterprises; Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Discounted hotel rates

Training & development

Job summary

Concord Hospitality Enterprises seeks a Director of Housekeeping to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This hands-on leader sets professionalism and operational excellence standards.

You will collaborate with Front Desk and Maintenance to maintain high standards, oversee scheduling and performance, and drive team development across Concord-managed properties.

Qualifications

• Proven leadership in housekeeping, hotel, or multi-unit environments.
• Strong eye for cleanliness and quality control.
• Excellent guest interaction and service orientation.
• Clear and effective verbal and written communication.
• Demonstrates integrity and professional demeanor.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to high cleanliness standards.
• Collaborate with Front Desk and Maintenance for smooth operations and guest experience.
• Oversee scheduling, staffing, and performance management for the department.
• Implement cleaning procedures, safety standards, and quality control measures.
• Coach and develop team members while maintaining accountability.
• Monitor inventory and manage departmental supplies for efficiency.
• Ensure compliance with policies, brand standards, and regulatory requirements.

Skills

Leadership

Attention to detail

Guest service mindset

Communication skills

Professionalism

Job description

Description

Concord Hospitality is seeking a Director of Housekeeping to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance departments and requires a hands‑on leader who sets the standard for professionalism, attention to detail, and operational excellence.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Key Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences
• Oversee scheduling, staffing, and performance management for the department
• Implement and maintain cleaning procedures, safety standards, and quality control measures
• Coach and hold team members accountable while supporting their professional development
• Monitor inventory, manage departmental supplies, and maintain operational efficiency
• Ensure compliance with property policies, brand standards, and regulatory requirements

Qualifications

• Leadership experience in hotels, hospitals, or multi‑unit housing as a Housekeeping or Cleaning Supervisor
• Strong attention to detail and commitment to quality
• Excellent communication skills and ability to interact professionally with guests, managers, and team members
• Proven ability to lead a team, drive results, and foster engagement
• Professionalism, integrity, and pride in your work

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long‑term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord‑managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones - Quality, Integrity, Community, Profitability, and FUN! - our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality