Director of HOA Operations & Guest Experience

Action Property Management; Sacramento (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Award-Winning Culture

Great Glassdoor Reviews

Competitive benefits

Work-Life Balance

Advanced tools and tech

Career growth and development

Job summary

Action Property Management is seeking a Director of Operations to provide strategic leadership for all onsite operations and to partner with the General Manager on governance and financial planning. You will drive service excellence, manage multi-department teams, and oversee budgets and vendor performance.

The role emphasizes resident experience, compliance with governing documents, and data-driven improvements using PM systems like SnapHOA and BuildingLink.

Qualifications

• Minimum five years of progressive leadership in residential property management, hospitality, or related operations.
• Proven experience leading multi-department teams and managers.
• Strong financial acumen including budgeting and expense management.
• Exceptional communication, presentation, and relationship-management skills.
• Ability to interpret and apply governing documents and operational policies.
• Highly organized, strategic, results-oriented with strong problem-solving skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and property management systems.

Responsibilities

• Set and champion service standards that promote exceptional hospitality and resident satisfaction.
• Oversee day-to-day operations across onsite departments, ensuring consistent execution of service expectations.
• Monitor resident feedback and performance metrics to drive improvements.
• Lead and coach department leaders and management-level staff; support workforce planning.
• Oversee vendor relationships, service contracts, and performance standards.
• Support Board relations, governance materials, and operational documentation.
• Lead annual budget preparation and monitor expenses to optimize costs.
• Oversee property systems and reporting tools to ensure data accuracy and transparency.

Skills

Leadership experience

Financial acumen

Communication skills

Multi-department management

Policy interpretation

PM systems

Education

High School Diploma or equivalent

College degree preferred

CMCA certification preferred

Tools

SnapHOA

BuildingLink

Action Lists

Calendars

PM software

Job description

Action Property Management is seeking a Director of Operations to provide strategic leadership for all onsite operations and to partner with the General Manager on governance and financial planning. You will drive service excellence, manage multi-department teams, and oversee budgets and vendor performance.

The role emphasizes resident experience, compliance with governing documents, and data-driven improvements using PM systems like SnapHOA and BuildingLink.