Director of Guest Experience & Front Office

Montage International; Washington (District of Columbia); On-site; USD 95,000 - 105,000; Full time

Job summary

Montage International is seeking a Director of Front Office to lead guest reception, services, reservations and concierge with strong financial oversight and strategic leadership. The role partners with the business to support goals and uphold the company’s vision and values.

The position requires 3–5 years in hotel management and a Bachelor’s Degree, plus advanced proficiency in Opera, HotSOS, Rex, Outlook and Microsoft Office.

Qualifications

• Three to five years of hotel management experience.
• Bachelor’s Degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

Responsibilities

• Create, implement and execute department trainings, recruiting and innovative pre-shifts
• Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Create and implement profit and flow-through enhancing strategies and programs
• Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel’s life-safety systems and be prepared at all times for emergency situations.

Skills

Hotel management

Team leadership

Staff training

Scheduling

Education

Bachelor's Degree

Tools

Opera

HotSOS

Rex

Outlook

Word

Excel

PowerPoint

Job description

Montage International is seeking a Director of Front Office to lead guest reception, services, reservations and concierge with strong financial oversight and strategic leadership. The role partners with the business to support goals and uphold the company’s vision and values.

The position requires 3–5 years in hotel management and a Bachelor’s Degree, plus advanced proficiency in Opera, HotSOS, Rex, Outlook and Microsoft Office.