Director of Funeral Home & Cemetery Operations

Service Corporation International; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Service Corporation International seeks an experienced operations leader to guide location leadership across multiple funeral home locations in Texas. You will drive the business, financial performance, marketing, customer growth, and people resources to achieve annual sales revenue, production targets, and P&L goals.

Responsibilities include partnering with market leadership, approving expenditures, shaping plans to improve customer satisfaction and online reviews, and developing staff through

Qualifications

• High School Diploma or equivalent required.
• Technical schooling diploma Funeral Services/Mortuary Science preferred.
• Bachelor’s degree in Mortuary Science where required by state law.
• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred.
• Applicable state Funeral Director licensure required.
• Eleven years of industry experience with progressively increased customer facing responsibilities; six years managing people and budgets.

Responsibilities

• Provide guidance and direction to location leadership to meet annual sales revenue, production targets, and P&L goals.
• Approve expenditures and advise on budgets, marketing, and customer growth to increase sales and market share.
• Develop plans to improve customer satisfaction and online reviews; ensure compliance with policies and regulations.
• Collaborate with Market Leadership to remove operational barriers and implement process improvements.
• Develop frontline supervisors and staff through training, feedback, and performance management.

Skills

Financial management

People development

Strategic planning

Budgeting

MS Office proficiency

Education

Bachelor’s degree in Mortuary Science

Pursuing an Associate’s Degree in Finance/Marketing/Business

Technical schooling diploma Funeral Services/Mortuary Science

Job description

Service Corporation International seeks an experienced operations leader to guide location leadership across multiple funeral home locations in Texas. You will drive the business, financial performance, marketing, customer growth, and people resources to achieve annual sales revenue, production targets, and P&L goals.

Responsibilities include partnering with market leadership, approving expenditures, shaping plans to improve customer satisfaction and online reviews, and developing staff through