Director of Fulfillment Ops & Partner Network

Jobtailor; Atlanta (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Stord in the United States is seeking a senior operations leader to own P&L for the Area of Responsibility (AOR) across fulfillment centers in a fast-growing, omni-channel environment.

You will develop and execute operational strategies to drive efficiency, cost reduction, safety, and customer satisfaction, mentor site leaders, and partner with Talent Acquisition on workforce planning, while building a culture aligned with Stord’s values.

Qualifications

• Bachelor’s degree in engineering, Supply Chain, Operations Management, or a related field.
• 10+ years of management experience in high velocity omni-channel fulfillment operations.
• Proven track record of managing multiple facilities or operations with superior outcomes.
• Experience leading teams of 200+ people, including salaried employees.
• Demonstrated leadership capabilities and ability to motivate/develop teams.
• Experience with Lean and Six Sigma methodologies.
• Experience developing and owning P&L across multiple fulfillment/distribution centers.
• Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, and orders per hour.
• Excellent verbal and written communication skills.
• Experience presenting to executives on operational performance.
• Results-oriented, high-energy, dynamic approach with stamina and mental quickness for fast-paced operation.
• It is preferred the role is within a commutable distance of an active Stord Fulfillment Center

Responsibilities

• Prepare and own P&L for the Area of Responsibility (AOR)
• Develop and implement operational strategies to enhance efficiency, reduce cost, and improve customer satisfaction across fulfillment centers
• Monitor and report on key operational metrics, identify improvement areas, and implement solutions
• Partner with Talent Acquisition on recruiting and strategic labor planning
• Manage the operational budget for the AOR, including resource allocation, cost control, and profitability
• Develop and deliver comprehensive peak season strategies
• Collaborate cross-functionally to deliver an unmatched customer experience
• Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values
• Support the direction, coordination, and evaluation of talent in the AOR
• Lead, mentor, and develop Site Leaders and Operations Managers
• Ensure staff and inventory safety and security by identifying and mitigating risks

Education

Bachelor’s degree in engineering, Supply Chain, Operations Management, or a related field

Job description

Stord in the United States is seeking a senior operations leader to own P&L for the Area of Responsibility (AOR) across fulfillment centers in a fast-growing, omni-channel environment.

You will develop and execute operational strategies to drive efficiency, cost reduction, safety, and customer satisfaction, mentor site leaders, and partner with Talent Acquisition on workforce planning, while building a culture aligned with Stord’s values.