Senior Fulfillment Operations Leader

Stord-Warehous; Hebron Estates (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking an Operations Manager to lead all aspects of a high-volume fulfillment center, ensuring accuracy, efficiency, and strong inventory controls. You will guide Area Managers and staff, drive KPI performance, and collaborate with cross-functional teams to scale operations and support new client launches.

You will manage staffing, budgeting, and overtime, while leveraging WMS and automation to improve throughput and accuracy in a dynamic distribution environment.

Qualifications

• Minimum 5 years experience in a high volume direct-to-consumer environment in a manager level role or higher.
• Experience leading salaried teams of 5 or more.
• Experience leading teams of 60 non-exempt or more.
• Experience running and leading a highly technical operation, including automation.
• Experience using Warehouse Management Systems (WMS) from configuration and troubleshooting perspective.
• Advanced knowledge of Excel.
• Bachelor’s Degree or relevant experience.

Responsibilities

• Oversee day-to-day operations for the full fulfillment center (inbound, put away, outbound, B2C/B2B, returns).
• Lead and develop Area Managers, ops leads and warehouse staff to meet daily goals.
• Set and monitor operational KPIs (location accuracy, dock-to-stock, outbound SLA, productivity).
• Maintain inventory accuracy and support ICQA quality activities and SOPs.
• Manage budgeting and payroll (operational P&L) and staffing plans.
• Ensure readiness for new client launches and cross-functional collaboration.
• Coach and develop all leaders and staff; partner with IE, solutions engineering and QA teams.

Skills

Leadership

Team development

Communication

Problem solving

Excel

Inventory control

Continuous improvement

Education

Bachelor’s Degree or higher

Tools

WMS experience

Automation experience

Job description

Stord is seeking an Operations Manager to lead all aspects of a high-volume fulfillment center, ensuring accuracy, efficiency, and strong inventory controls. You will guide Area Managers and staff, drive KPI performance, and collaborate with cross-functional teams to scale operations and support new client launches.

You will manage staffing, budgeting, and overtime, while leveraging WMS and automation to improve throughput and accuracy in a dynamic distribution environment.