Assistant Director of Front Office

White Lodging Services, Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Disability & life insurance

Employee Assistance Program

401(k) with company match

Paid time off

Tuition reimbursement

Discounted rooms

Job summary

White Lodging Services, Inc. is seeking a Front Office Manager in Indianapolis to lead the Front Office operations and drive guest satisfaction. You will oversee Front Desk, PBX, Concierge, and Bell Stand, ensuring smooth daily operations and a guest-first culture.

The role emphasizes financial oversight with budgeting and forecasting, staff development, and collaboration with housekeeping to uphold brand standards and exceptional service. A degree or equivalent experience is preferred.

Qualifications

• Knowledge of Front Office operations and strong decision-making skills.
• Experience with budgeting, forecasting, and labor productivity management is preferred.
• Excellent verbal and written communication, with the ability to inspire a guest-focused team.

Responsibilities

• Lead and manage the Front Office, including Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service and addressing feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team with development plans and regular feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

Skills

Front Office Operations

P&L budgeting

Communication skills

Guest service leadership

Education

Bachelor's degree or equivalent experience

Job description

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

What You’ll Do

• Lead and manage the Front Office, including the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

What You’ll Bring

• Knowledge of Front Office operations, with strong decision-making and problem-solving skills.
• Some financial management expertise, including P&L analysis, budgeting, forecasting, and labor productivity management.
• Exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team.
• A passion for providing outstanding service to guests and associates.
• A college degree or equivalent experience in a similar role is preferred.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Short- and Long-Term Disability and Life Insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid Time Off, including Vacation, Holidays, & Sick
• Tuition Reimbursement
• Complimentary and Discounted Rooms