Director of Front Office

White Lodging Services, Inc.; Chicago (IL); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Vacation/PTO with rollover

401(k) with match

Wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Employee room discounts

Job summary

White Lodging Services, Inc. seeks a Director of Front Office in Chicago to lead a team delivering exceptional guest service from check-in to departure. You will drive key metrics, mentor leaders, and uphold brand standards while fostering a positive work environment.

You’ll oversee Front Desk, PBX, Bell, and Concierge operations, collaborate with other departments, and implement strategies to improve guest satisfaction and financial performance in a premium-brand hotel portfolio.

Qualifications

• Experience leading a front office in a full-service hotel.
• Strong communication and guest satisfaction focus.
• Ability to coach and develop a high-performing team.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations.
• Develop and implement department strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and appraisals.
• Ensure adherence to policies and brand standards.
• Collaborate with other departments to optimize guest experience.
• Monitor guest service scores and implement improvements.

Skills

Front office leadership

Communication

Team development

Hotel systems (PMS/POS)

Guest service excellence

Tools

PMS

POS

Job description

Description

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Responsibilities

What You’ll Do

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Other information

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

Compensation starts at range between $61,013.00 and $76,266.00 annual salary with 15% bonus potential.