Director of Field Service & Growth (Hybrid)

ABB Inc.; Auburn Hills (MI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ABB Inc. is seeking a Service Leader to implement service strategy and drive growth for the ABB Robotics US team. You will lead the service organization, manage the unit’s P&L, and optimize resources while building strong customer relationships with sales.

The role requires on-site/hybrid work and collaboration across multiple businesses to meet performance targets. The ideal candidate will bring extensive leadership experience in maintenance and automation, superb communication, and a track

Qualifications

• Bachelor’s degree in Engineering (preferred) with 12+ years in maintenance, automation, and leadership.
• Associate’s degree with 14+ years in the same areas is acceptable alternative.
• Excellent communication and presentation skills.
• Solid team and customer relationship management.

Responsibilities

• Implement service strategy and drives service growth.
• Lead the Service organization and P&L performance.
• Build and maintain sustainable customer relationships with sales.
• Ensure delivery standards and quality across service offerings.
• Drive profitable growth and service productivity improvements.
• Collaborate with other businesses to align strategic plans.

Skills

Leadership

Communication skills

P&L management

Customer relationship management

Education

Bachelor's degree in Engineering

Associate’s degree in engineering

Job description

ABB Inc. is seeking a Service Leader to implement service strategy and drive growth for the ABB Robotics US team. You will lead the service organization, manage the unit’s P&L, and optimize resources while building strong customer relationships with sales.

The role requires on-site/hybrid work and collaboration across multiple businesses to meet performance targets. The ideal candidate will bring extensive leadership experience in maintenance and automation, superb communication, and a track