Robotics Field Service Manager — Hybrid Leader

USTBC ABB Installation Products Inc.; Auburn Hills (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ABB seeks a Field Service leader to run day-to-day field operations with accountability for customer satisfaction and service quality. You will develop and review field service strategies aligned with global objectives, ensuring urgency, customer focus, and effective staff deployment in the Auburn Hills area.

The role emphasizes improving service delivery, leading a team, and collaborating with internal and external stakeholders to drive value and performance.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 10% travel maximum; strong leadership of field service teams.
• Experience with SAP, Concur, Workday and robotics apps preferred.

Responsibilities

• Lead day-to-day field service operations for designated areas.
• Drive continuous improvement and first-time-right implementations.
• Monitor KPIs and take corrective actions to meet service targets.
• Manage customer retention and escalations; ensure service excellence.

Skills

Team Leadership

Field Service

Customer Focus

Process Improvement

KPI Tracking

Education

Bachelor's Degree (technical)

High School Diploma with experience

Tools

SAP

Concur

Workday

Robotics applications

Job description

ABB seeks a Field Service leader to run day-to-day field operations with accountability for customer satisfaction and service quality. You will develop and review field service strategies aligned with global objectives, ensuring urgency, customer focus, and effective staff deployment in the Auburn Hills area.

The role emphasizes improving service delivery, leading a team, and collaborating with internal and external stakeholders to drive value and performance.