Director of Field Service Excellence

Numotion; Memphis (TN); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short/Long-term Disability

401(k)

Life Insurance

Job summary

Numotion in Memphis, TN seeks a Director of Service Fulfillment to lead field service technicians, ensuring timely repairs and high customer satisfaction. Based at Shelby Oaks Dr, this full-time role requires hands-on leadership with travel about 50% across the region to support operations, reduce backlogs, and drive service excellence.

It emphasizes staff development, compliance with policies and regulatory requirements, and cross-functional collaboration to optimize scheduling, parts flow, and

Responsibilities

• Lead and direct service technicians in providing repair services to customers, ensuring customer satisfaction and retention.
• Travel between locations within the assigned geographical zone to reduce service backlog related to installations and deliveries, while providing staff oversight and development.
• Hire, develop, coach, and manage staff performance on an ongoing basis.

Job description

Numotion in Memphis, TN seeks a Director of Service Fulfillment to lead field service technicians, ensuring timely repairs and high customer satisfaction. Based at Shelby Oaks Dr, this full-time role requires hands-on leadership with travel about 50% across the region to support operations, reduce backlogs, and drive service excellence.

It emphasizes staff development, compliance with policies and regulatory requirements, and cross-functional collaboration to optimize scheduling, parts flow, and