Director of Family Services & Shelter Operations

Homes for the Homeless; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Commuter benefits

Life insurance

Work/Life Assistance Program

3 weeks paid vacation

10 sick days

3 personal days

12 paid holidays

Job summary

Homes for the Homeless in the Bronx seeks a Director of Family Services to lead a team of case managers and housing specialists, ensuring services for homeless families with children. You will coordinate with DHS and OTDA guidelines while expanding benefits referrals, housing options, and independent living plans.

The role requires supervisory experience in shelter settings, knowledge of DHS/OTDA, and strong MS Office skills; Spanish language proficiency is highly preferred.

Qualifications

• Bachelor’s degree in related field.
• Must have at least one year of supervisory experience in a shelter setting.
• Knowledge of DHS and OTDA.
• Knowledge of CARES, HOMES, CURRENT, and Microsoft Office.
• Fluency in languages other than English, Spanish strongly preferred.

Responsibilities

• Supervise and train Family Services staff to ensure adherence to protocols and performance standards.
• Conduct weekly case conferences with staff and non-compliant clients.
• Support staff in engaging clients to follow independent living plans, access benefits, and work toward permanent housing.
• Collaborate with internal departments to enhance client participation and outcomes.
• Oversee housing services, including workshops and exit planning by Housing Specialists.
• Review and approve case records to ensure compliance with OTDA and DHS guidelines.
• Ensure clients are referred to appropriate services, including employment, childcare, and substance abuse programs.
• Maintain partnerships with community agencies and educational institutions.
• Address personnel issues and disciplinary actions in coordination with administration.
• Provide regular reports to facility and central office leadership.Hold weekly team meetings and input monthly supervisory notes.
• Conduct monthly case audits and maintain critical documentation.
• Meet regularly with administration to address client barriers.
• Supervise Social Workers and oversee their casework.
• Maintain effective communication and collaboration with DHS.

Skills

Supervisory experience

Spanish language

Education

Bachelor’s degree

Tools

Microsoft Office

CARES

CURRENT

HOMES

Job description

Homes for the Homeless in the Bronx seeks a Director of Family Services to lead a team of case managers and housing specialists, ensuring services for homeless families with children. You will coordinate with DHS and OTDA guidelines while expanding benefits referrals, housing options, and independent living plans.

The role requires supervisory experience in shelter settings, knowledge of DHS/OTDA, and strong MS Office skills; Spanish language proficiency is highly preferred.