Director of Social Services

HELP USA INC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

HELP USA INC. seeks a Director of Social Services to lead and manage a comprehensive social services program in a Bronx shelter, aimed at rapid placement into permanent housing and fostering residents' self-sufficiency.

You will oversee assessments, counseling, service planning, and linkages with entitlements, medical, educational, and mental health providers. You will supervise a team of Case Managers, Housing Specialists, and Employment Specialists, coordinating all case management and service

Qualifications

• Master's degree preferred; Bachelor's required.
• Minimum five years of management experience with homeless populations.
• Experience with family service planning and team supervision.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide quality services through a team of case managers and specialists.
• Coordinate case management and service planning.
• Liaise with subcontractors and service providers.
• Identify needs and develop new services to meet client needs.
• Supervise and train social services staff.
• Monitor performance and report to regulatory bodies and funders.

Skills

Leadership & management

Bilingual English/Spanish

Computer literacy

Education

Master's degree in Social Work

Bachelor's degree

Tools

Microsoft Office

Electronic case management systems

Job description

As Director of Social Services for our men's shelter located in the Bronx, New York, you’ll be responsible for the overall management and direction of a comprehensive program of social services for a family shelter with the goal of expeditious placement of residents into permanent housing and assisting in becoming self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, childcare, and mental health services.Your responsibilities will include:Providing quality services to all residents through a team of Case Managers, Housing Specialists, and Employment Specialists.Coordinating all case management services, including family assessments and the development and implementation of service plans.Acting as a point person with subcontractors and/or service providers, including medical providers, Board of Education personnel, mental health providers, employment services providers, etc.Identifying changing program needs and gaps and developing new services, service directions, and/or programs to meet client needs.Providing supervision and training to all Social Services team members to ensure professional growth and development for each individual and the department as a whole.Acting as a liaison with other department directors.Monitoring and reporting on departmental performance and statistics to ensure compliance with the requirements of regulatory agencies and funders.Master's degree in social work or related field preferred, with a Bachelor's degree required.Minimum five years of management experience, including experience working with people experiencing homelessness.Understanding of team concepts, preferably in a residential setting.Experience working with the NYC Department of Homeless Services is preferred.Understanding the family system's approach to practice is a plus.Bilingual (English/Spanish) is a plus.Computer literacy, particularly with Microsoft Office applications.