Director of Ecommerce

Adecco; New York (NY); Hybrid; USD 103,000 - 405,000; Full time

Job summary

An established industry player is seeking a dynamic Director of eCommerce to lead the transformation of their North American Retail eCommerce business. This innovative role involves driving customer-centric strategies, optimizing site performance, and leading a talented team in a hybrid work environment. The successful candidate will possess a strong track record in eCommerce and P&L management, with a keen eye for UX design. If you're passionate about leveraging digital innovation to enhance customer experiences, this is the opportunity for you!

Qualifications

• 10+ years experience in eCommerce with a strong P&L background.
• Proven ability to drive customer-centric innovation and build effective teams.

Responsibilities

• Lead the evolution of the North America Retail eCommerce business.
• Accountable for business performance and site KPIs.

Skills

eCommerce Management

P&L Management

Team Building

Customer-Centric Innovation

Analytical Skills

Communication Skills

Education

BA or BS degree

Job description

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Adecco Creative is partnering with one of New York City’s most iconic fashion brands to recruit for a contract Director, eCommerce role. This position will be approximately 6 months and a hybrid schedule in Midtown Manhattan.

Primary Purpose: The Director role will lead the evolution of the North America Retail eCommerce business. We are looking for an innovative and results-driven leader who thrives in a dynamic and fluid environment and who can drive both customer-centric business results and new ways of working. Owning and driving the site experience—including strategy and planning, content needs, merchandising, analytics, operations, features and functionality innovation and cross-functional partnership and communication. This leader will own accountability for sales results of a thriving business and requires a keen ability to drive performance and fuel innovation concurrently; continually iterating and driving forward the digital product roadmap.

The successful individual will leverage their proficiency in eCommerce to:

• Lead the short and long-term vision for brand eCommerce with responsibility to develop and execute key site and customer strategies.
• Accountable for business performance and site KPIS with accountability for reporting on site and customer KPIS (e.g. sessions, revenue, conv, RPV, ADT, gen Z and new customer %s, repeat purchase rates), —optimizing site operations, opportunities, and flexing strategies to achieve sales growth and customer strategies. Responsible for bringing opportunities to leadership.
• Oversee merchandising team for the brand site—continually optimizing site merchandising to drive both top line sales and margin results.
• Owner of digital roadmap and testing roadmap. Drives innovative features, functionality, and content needs to support the digital selling experience.
• Drive the cross-functional partnerships across marketing, merchandising, creative, digital product, IT, distribution, etc. to successfully implement the Retail eCommerce roadmap and to achieve both sales and customer objectives (e.g., acquisition, retention, loyalty, NPS)
• Collaborate closely with North American Retail Store partners to define omnichannel merchandising strategies and deliver omnichannel sales plans while identifying online specific opportunities.
• Partner with North America Marketing and Global Marketing teams for 360 brand moments and global brand campaigns. Collaborate with key stakeholders and provide feedback on linking strategies, content, and digital strategy to create best eCommerce experience.
• Partner with Tapestry digital center of excellence to drive new site functionality, experience, and innovation, including robust test and learn agenda – driving an ever fluid and adaptable roadmap based on key business strategies and changes in digital landscape. Leader must be able to adapt and move on quickly – challenging business partners with new ways of working.
• Accountable for long term vision of digital experience- thinking outside the status quo to recommend new site experiences based on long term vision at the brand.
• Manage Retail eCommerce budget, in partnership with VP, overseeing new initiatives on site and leading quarterly reviews with finance partners.
• Has a keen understanding and eye for UX design and development among digital features and functionalities. Serves as team lead and liaison with the brand UX team.
• Maintain robust competitive intelligence to monitor trends and digital best practices.
• Maintain a best-in-class digital team; optimize processes and drive new ways of working with a digital first approach. Lead a team of agile and fast paced digital talent who drive best in class experiences.

The accomplished individual will possess:

• BA or BS degree required.
• 10+ years eCommerce and P&L experience required.
• Strong track record in building effective teams, driving business strategies and delivering on results.
• Proven ability to drive customer-centric innovation.
• Ability to work effectively in ambiguity, adapt to changing priorities and drive with urgency
• Excellent product sensibility and business-driving merchandising skills
• Team-oriented with ability to effectively collaborate with partners across the organization at all levels; ability to negotiate and influence peers and members of cross-functional teams.
• Excellent analytical and problem solving skills
• Strong listening, written and oral communication skills.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Art/Creative and Other

• Industries

  Retail Apparel and Fashion

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