Director of Ecommerce

LHH; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

Join a dynamic startup in the beauty and wellness sector as a Director of eCommerce. This role offers the opportunity to optimize the customer journey, manage impactful digital marketing campaigns, and leverage data analytics to drive online sales. You'll work in a hybrid environment, contributing to a growing team where your skills will directly influence success. If you're a tech-savvy professional with a passion for e-commerce and a knack for multitasking, this is the perfect opportunity for you to make a significant impact in a fast-paced setting.

Benefits

Competitive salary

Hybrid work environment

Impactful role in a growing team

Qualifications

• Proven experience in e-commerce with a focus on customer retention and conversion.
• Strong background in data analysis to inform strategic decisions.

Responsibilities

• Lead the development of the e-commerce platform for optimal performance.
• Manage email and SMS campaigns to enhance customer retention.

Skills

E-commerce Expertise

Data Analysis

Customer Service Management

Email and SMS Campaign Management

Communication Skills

Technical Proficiency (Klaviyo, Shopify, WooCommerce)

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Bachelor’s Degree in Analytics

Bachelor’s Degree in Communications

Tools

Klaviyo

Shopify

WooCommerce

Job description

Director of eCommerce

Are you a tech-savvy professional with a passion for e-commerce, digital marketing, and analytics? We're working with a start up in the Beauty and wellness space looking for a dynamic Director of eCommerce to join their team and drive online sales and presence to new heights.

Key Responsibilities:

• Optimize the Customer Journey: Lead the development and maintenance of our e-commerce platform to ensure optimal performance, user experience, and seamless navigation.
• Retention and Conversion: Manage and optimize email and SMS campaign strategies to convert new customers and retain existing ones.
• Data Analysis & Reporting: Utilize data-driven insights to identify trends, optimize sales performance, and inform strategic decisions.
• Customer Service and Operations: Oversee the customer service team to ensure best practices and fast response times, and collaborate with the operations team to align forecasts and promotional events.

Experience & Skills:

• Startup Experience: Proven experience working in a lean environment, ideally within an e-commerce team of fewer than 20 employees.
• E-commerce Expertise: Minimum of 3 years of eCommerce work experience at a company with over $10 million in annual sales on its DTC website.
• Technical Proficiency: Experience with Klaviyo and eCommerce platforms like Shopify or WooCommerce.
• Entrepreneurial Spirit: High energy, capable of multitasking and context-switching in a fast-paced and ever-evolving organization.
• Educational Background: Bachelor’s Degree in Business, Analytics, Marketing, Communications, Advertising, or equivalent professional work experience.
• Communication Skills: Strong communication and presentation skills, with the ability to effectively convey complex ideas.

Why Join Us?

• Be part of a growing team where your contributions will directly impact our success.
• Work in a hybrid environment after an initial period of in-office collaboration.
• Competitive salary range of $150,000.00 - $180,000.00 per year.