Director of Digital Customer Experiences & Journeys

Sherwin-Williams Co.; Cleveland (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

Sherwin-Williams in Cleveland, OH seeks a Director, Shared Digital Customer Experiences to define, build, and optimize digital experiences across web and mobile channels. You will own the product strategy and roadmap for key customer journeys, enabling discovery, inspiration, research, account management, transactions, and tasks across touchpoints.

Reporting to the Senior Director of Digital Experience & Product, you’ll lead a team of digital product managers and partner with UX, Marketing,

Qualifications

• 7+ years of experience in Digital Product Management/leadership with program/portfolio management.
• Strong quantitative and analytical orientation using data to drive decisions.
• Experience building and scaling platform and decisioning products.
• Proven track record of mentoring large, geographically distributed PM teams.
• Excellent communication and stakeholder management across functions and levels.

Responsibilities

• Define and lead the product vision, strategy, roadmap, and performance goals for customer-facing digital experiences across web and mobile channels.
• Lead, coach, and develop a team of Product Managers responsible for journeys, experiences, and optimization initiatives.
• Partner with UX, Digital Merchandising, Content Strategy, Marketing, Analytics, and Technology teams to deliver customer-centered experiences.
• Champion a customer-first mindset by leveraging customer research, analytics, and journey mapping to identify opportunities.
• Own end-to-end lifecycle from discovery through delivery, adoption, and optimization.

Skills

Product leadership

Analytical mindset

Stakeholder management

Mentoring PM teams

Communication

Education

College Degree

Tools

Adobe Experience Cloud

AEM

Commerce

Target

CJA

Job description

Sherwin-Williams in Cleveland, OH seeks a Director, Shared Digital Customer Experiences to define, build, and optimize digital experiences across web and mobile channels. You will own the product strategy and roadmap for key customer journeys, enabling discovery, inspiration, research, account management, transactions, and tasks across touchpoints.

Reporting to the Senior Director of Digital Experience & Product, you’ll lead a team of digital product managers and partner with UX, Marketing,