Director, Omnichannel Experience Design

CVS Health; United States; Hybrid; USD 100,000 - 232,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Lead Director of Omnichannel Experiential Design to shape brand experiences across store environments, digital channels, and live events. You will translate strategy into compelling, craft‑driven creative that connects with customers and drives engagement at scale.

Reporting to the Executive Creative Director, Experience Design, you will mentor designers and partners, oversee end‑to‑end concepts from ideation to execution, and lead cross‑functional teams across retail,

Qualifications

• 10–15 years of creative leadership experience in agency or corporate settings.
• Strong portfolio across experiential design, retail communications, environmental graphics, digital content, events and campaigns.
• Proven ability to translate brand strategy into omnichannel experiences with high craft quality.

Responsibilities

• Lead development of breakthrough concepts connecting customer experience strategy, insights, and business goals.
• Shape experience design across store formats, signage, display, digital screens, events, and brand experiences.
• Oversee end-to-end creative process from concept to execution, balancing craft, consistency, budget, and timelines.
• Present concepts to senior stakeholders and align cross-functional teams.
• Mentor designers, writers, and leads to foster collaboration and accountability.
• Cultivate partnerships with internal teams and external partners.

Skills

Creative leadership

Omnichannel experience

Stakeholder management

Team leadership

Presentation skills

Cross-functional collaboration

Brand experience

Design leadership

Education

Bachelor’s degree in Graphic Design or related field

Tools

Adobe Creative Suite

Figma

After Effects

Job description

CVS Health is seeking a Lead Director of Omnichannel Experiential Design to shape brand experiences across store environments, digital channels, and live events. You will translate strategy into compelling, craft‑driven creative that connects with customers and drives engagement at scale.

Reporting to the Executive Creative Director, Experience Design, you will mentor designers and partners, oversee end‑to‑end concepts from ideation to execution, and lead cross‑functional teams across retail,