Senior Digital Experience & Insights Lead
Haworth, Inc
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Benefits offered by this job
Job summary
Haworth in Holland, MI seeks a Senior Manager, Digital Product, UX and Insights to lead strategy, development, and optimization of Haworth's digital customer experiences. You will oversee digital product management, UX, and customer insights to deliver meaningful value for customers and the business.
You'll collaborate with Marketing, Ecommerce, Sales, IT, and Client Experience to drive customer-centered strategies and influence enterprise priorities while leading a team focused on exceptional
Qualifications
- Bachelor's degree in Marketing, Business, UX, Digital Design, or related field.
- 7 years of digital product management, UX, CX, or related digital disciplines.
- 3 years of direct leadership experience.
- Experience leading digital initiatives, websites, digital products, or CX programs.
- Experience cross-functionally and influencing stakeholders at multiple levels.
- Unrestricted right to work in the US.
- Education Equivalency: Associate's Degree + 2 years related experience OR 4 years related experience if no post-secondary education
- Military Equivalency at www.mynextmove.org/vets/find/military
Responsibilities
- Lead the strategy and roadmap for Haworth's digital products, UX, and customer insights capabilities.
- Build and advance UX practices that improve customer experiences across Haworth's digital ecosystem.
- Lead, coach, and develop a team of digital product managers, UX professionals, researchers, and analysts.
- Partner cross-functionally to identify opportunities and deliver integrated digital solutions.
- Use customer research, journey mapping, analytics, and voice-of-customer insights to guide decision-making.
- Establish and track performance metrics to drive adoption, engagement, customer satisfaction, and business results.
- Prioritize digital investments and resources to align with business objectives and customer needs.
- Communicate digital strategies, recommendations, and insights to senior and executive leadership.
- Evaluate emerging technologies and trends to drive innovation and continuous improvement.
- Balance strategic leadership with hands-on involvement to help move initiatives from concept to execution.
Skills
Education
Tools
Job description
Haworth in Holland, MI seeks a Senior Manager, Digital Product, UX and Insights to lead strategy, development, and optimization of Haworth's digital customer experiences. You will oversee digital product management, UX, and customer insights to deliver meaningful value for customers and the business.
You'll collaborate with Marketing, Ecommerce, Sales, IT, and Client Experience to drive customer-centered strategies and influence enterprise priorities while leading a team focused on exceptional
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