Director of Digital Accounts & Growth Strategy

RPM Living; Phoenix (AZ); Hybrid; USD 125,000 - 170,000; Full time

Benefits offered by this job

Weekly pay for onsite associates

Comprehensive healthcare coverage

401(k) with company match

Paid time off and holidays

DEIB and ERGs

Professional development opportunities

Job summary

RPM Living in Phoenix is seeking a Director of Digital Accounts to lead the Digital Account Management organization, delivering client partnership, strategic guidance, and measurable business results. You will drive leadership development, operational excellence, and cross-functional collaboration across Marketing Services.

The role emphasizes executive storytelling, performance reporting, and aligning client strategy with service delivery, in a fast-paced, service-oriented organization.

Qualifications

• Bachelor’s degree in marketing, Business, Communications, or a related field. Experience may substitute for education.
• Seven years of progressive experience in digital marketing, client services, account management, or marketing leadership.
• Three years of experience leading managers and developing high-performing leadership teams.
• Knowledge of multifamily operations, property management structures, leasing cycles, and ownership dynamics at an expert level.
• Knowledge of org design, capacity modeling, and workforce planning for client-facing teams.
• Skilled in leading and developing people managers and building high-performing teams through coaching and accountability.
• Knowledge of digital marketing strategy, client services, marketing analytics, and performance reporting.
• Skilled in presenting business strategy, marketing performance, and recommendations to senior leadership and executive stakeholders.

Responsibilities

• Lead, coach, and develop Account Management leaders while fostering a culture of accountability, collaboration, continuous improvement, and exceptional client service.
• Establish the vision, consistent operating standards, and strategic direction for the Digital Account Management organization.
• Build trusted partnerships with Property Marketing, Operations, and Digital Product leaders to ensure alignment between client strategy, marketing execution, and business objectives.
• Collaborate closely with Digital Product leaders to align client needs with service delivery, improve cross-functional communication, and create a seamless partnership between client-facing and execution teams.
• Champion a One Marketing Services mindset that promotes shared accountability, collaboration, and exceptional service across all digital disciplines.
• Elevate reporting and executive storytelling in collaboration with the Product & Innovation team to continuously connect marketing performance to measurable business outcomes in a way that clearly communicates the value of Marketing Services.
• Serve as the escalation point for complex client, stakeholder, and cross-functional matters.
• Continuously improve team performance and operational processes utilizing scalable workflows, performance management, and data-driven decision-making.

Skills

People leadership

Strategic planning

Digital marketing strategy

Client services

Cross-functional collaboration

Executive communication

Education

Bachelor's degree in marketing, business, communications, or related field

Seven years of progressive experience in digital marketing, client services, or marketing leadership

Three years of experience leading managers

Job description

RPM Living in Phoenix is seeking a Director of Digital Accounts to lead the Digital Account Management organization, delivering client partnership, strategic guidance, and measurable business results. You will drive leadership development, operational excellence, and cross-functional collaboration across Marketing Services.

The role emphasizes executive storytelling, performance reporting, and aligning client strategy with service delivery, in a fast-paced, service-oriented organization.