Director of Digital Account Management

RPM Living; Phoenix (AZ); Hybrid; USD 125,000 - 170,000; Full time

Benefits offered by this job

Weekly pay for onsite associates

Comprehensive healthcare coverage

401(k) with company match

Paid time off and holidays

DEIB and ERGs

Professional development opportunities

Job summary

RPM Living in Phoenix is seeking a Director of Digital Accounts to lead the Digital Account Management organization, delivering client partnership, strategic guidance, and measurable business results. You will drive leadership development, operational excellence, and cross-functional collaboration across Marketing Services.

The role emphasizes executive storytelling, performance reporting, and aligning client strategy with service delivery, in a fast-paced, service-oriented organization.

Qualifications

• Bachelor’s degree in marketing, Business, Communications, or a related field. Experience may substitute for education.
• Seven years of progressive experience in digital marketing, client services, account management, or marketing leadership.
• Three years of experience leading managers and developing high-performing leadership teams.
• Knowledge of multifamily operations, property management structures, leasing cycles, and ownership dynamics at an expert level.
• Knowledge of org design, capacity modeling, and workforce planning for client-facing teams.
• Skilled in leading and developing people managers and building high-performing teams through coaching and accountability.
• Knowledge of digital marketing strategy, client services, marketing analytics, and performance reporting.
• Skilled in presenting business strategy, marketing performance, and recommendations to senior leadership and executive stakeholders.

Responsibilities

• Lead, coach, and develop Account Management leaders while fostering a culture of accountability, collaboration, continuous improvement, and exceptional client service.
• Establish the vision, consistent operating standards, and strategic direction for the Digital Account Management organization.
• Build trusted partnerships with Property Marketing, Operations, and Digital Product leaders to ensure alignment between client strategy, marketing execution, and business objectives.
• Collaborate closely with Digital Product leaders to align client needs with service delivery, improve cross-functional communication, and create a seamless partnership between client-facing and execution teams.
• Champion a One Marketing Services mindset that promotes shared accountability, collaboration, and exceptional service across all digital disciplines.
• Elevate reporting and executive storytelling in collaboration with the Product & Innovation team to continuously connect marketing performance to measurable business outcomes in a way that clearly communicates the value of Marketing Services.
• Serve as the escalation point for complex client, stakeholder, and cross-functional matters.
• Continuously improve team performance and operational processes utilizing scalable workflows, performance management, and data-driven decision-making.

Skills

People leadership

Strategic planning

Digital marketing strategy

Client services

Cross-functional collaboration

Executive communication

Education

Bachelor's degree in marketing, business, communications, or related field

Seven years of progressive experience in digital marketing, client services, or marketing leadership

Three years of experience leading managers

Job description

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education.

To build and elevate a powerful, consistent brand while delivering best-in-class marketing services and property marketing strategies. We drive performance by shaping a unified brand identity, equipping our teams and clients with scalable, creative solutions, and tailoring strategies to maximize visibility, engagement, and results. Through collaboration and innovation, we act as stewards of the RPM Living brand, ensuring our efforts not only reflect our brand at its best but also directly contribute to the success of every community we serve.

Position Summary

The Director of Digital Accounts leads RPM Living's Digital Account Management organization, ensuring our teams deliver exceptional client partnership, strategic guidance, and measurable business results. This role oversees the Account Management function by developing leaders, driving operational excellence, and strengthening collaboration across the organization.

Responsibilities

• Lead, coach, and develop Account Management leaders while fostering a culture of accountability, collaboration, continuous improvement, and exceptional client service.
• Establish the vision, consistent operating standards, and strategic direction for the Digital Account Management organization.
• Build trusted partnerships with Property Marketing, Operations, and Digital Product leaders to ensure alignment between client strategy, marketing execution, and business objectives.
• Collaborate closely with Digital Product leaders to align client needs with service delivery, improve cross-functional communication, and create a seamless partnership between client-facing and execution teams.
• Champion a One Marketing Services mindset that promotes shared accountability, collaboration, and exceptional service across all digital disciplines.
• Elevate reporting and executive storytelling in collaboration with the Product & Innovation team to continuously connect marketing performance to measurable business outcomes in a way that clearly communicates the value of Marketing Services.
• Serve as the escalation point for complex client, stakeholder, and cross-functional matters.
• Continuously improve team performance and operational processes utilizing scalable workflows, performance management, and data-driven decision-making.

Education And Experience

• Bachelor’s degree in marketing, Business, Communications, or a related field. Experience may substitute for education.
• Seven years of progressive experience in digital marketing, client services, account management, or marketing leadership.
• Three years of experience leading managers and developing high-performing leadership teams.
• Knowledge of multifamily operations, property management structures, leasing cycles, and ownership dynamics at an expert level.
• Knowledge of org design, capacity modeling, and workforce planning for client-facing teams.
• Skilled in leading and developing people managers and building high-performing teams through coaching and accountability.
• Knowledge of digital marketing strategy, client services, marketing analytics, and performance reporting.
• Skilled in presenting business strategy, marketing performance, and recommendations to senior leadership and executive stakeholders.
• Ability to lead leaders, develop high-performing teams, and foster a culture of engagement, accountability, and continuous growth.
• Ability to communicate effectively both verbally and in writing with strong presentation, facilitation, and executive storytelling skills.
• Ability to build trust, influence stakeholders, and develop strong cross-functional partnerships.
• Ability to translate complex marketing strategies and performance into clear business recommendations for diverse audiences.
• Ability to drive continuous improvement, operational excellence, and deliver an exceptional client experience.
• Ability to lead cross-functional teams within a fast-paced, service-oriented organization.

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• This is a hybrid role, requiring the associate to work in our Phoenix office three days per week.
• The office is an open setting which may include bright lights, constant noise, and distractions.

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .

RPM Living is an Equal Opportunity Employer.