Director of DevOps & Site Reliability (Hybrid/Remote)

GE Aerospace; Lafayette (CO); Hybrid; USD 152,000 - 230,000; Full time

Job summary

GE Aerospace seeks a Director of DevOps, Support, and Operations to lead the DSCX portfolio, ensuring secure, reliable, and compliant production systems. The role drives vulnerability remediation, reliability, automation, and disaster recovery across 30+ digital products, with a focus on reducing toil and building an empowered, high-performing team.

You will manage 6–8 direct reports, partner with security, TPMs, and engineering leadership, and shape incident response, vendor management, and

Qualifications

• Bachelor’s degree with minimum of 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience
• Minimum 5 years of professional experience in Application Operations and IT
• Legal authorization to work in the U.S. is required; we will not sponsor individuals for employment visas, now or in the future

Responsibilities

• Own vulnerability remediation and high-priority defects across the DSCX portfolio, working against the policy, scanning cadence, and severity SLAs
• Own the remediation backlog with a named owner and target date per finding, held to the same discipline as a RAID log
• Escalate when remediation is blocked, for example a vendor dependency or a legacy system with no patch path
• Cut manual operational work quarter over quarter. Own the automation backlog and report the burn-down
• Set the infrastructure-as-code standard, where applicable, for the portfolio and hold the team to it
• Build for cause removal, not ticket clearance. Recurring incidents get an engineering fix and a process change
• Own SLA, SLO, and SLI definitions and reporting, covering uptime, latency, and vendor SLAs
• Own product defects across the portfolio: tracking, triage, and resolution SLAs through ServiceNow
• Lead blameless post-mortems and track action items to closure
• Run Daily Visual Management for the operations team. Incident load, remediation aging, and defect status are visible daily, not reconstructed for a review
• 15+ legacy applications and reports need to be retired, rewritten, or absorbed into our AI product vision, each with a roadmap and date attached
• Own migration plans, timelines, and stakeholder communication for sunsetting systems with TPMs as applicable
• Accountable for on-call rotations and escalation paths. You own the rotation and are the escalation path for Sev 1 incidents affecting DSCX applications
• Own the disaster recovery and business continuity plan and the emergency contact lists that go with it
• Own vendor renewals, certifications, billing, and technical support relationships for third-party software across the portfolio
• Lead, coach, and develop the operations team, including hiring, performance management, and talent development
• Set the operational discipline and build a culture of ownership, blamelessness, and continuous improvement

Skills

Leadership

AWS

Automation

Incident management

Security/compliance

ServiceNow

Palantir Foundry

Education

Bachelor’s degree

Associates degree

High School Diploma

Tools

ServiceNow

Palantir Foundry

Job description

GE Aerospace seeks a Director of DevOps, Support, and Operations to lead the DSCX portfolio, ensuring secure, reliable, and compliant production systems. The role drives vulnerability remediation, reliability, automation, and disaster recovery across 30+ digital products, with a focus on reducing toil and building an empowered, high-performing team.

You will manage 6–8 direct reports, partner with security, TPMs, and engineering leadership, and shape incident response, vendor management, and